All articles

  1. Access Details

  2. Access Information for Confirmed Showings

  3. Access Types

  4. Activity on Comparables Report

  5. Adding a Master Lock Lockbox to Your Listing

  6. Adding a SentriLock lockbox to Your Listing

  7. Adding a Supra iBox lockbox to your listing

  8. Adding an igloohome Lockbox to Your Listing

  9. Adding Buyers

  10. Agent Activity Report

  11. Agent and Staff Management

  12. Agent Listings Report

  13. Agent Roster Report (Admin Only)

  14. Agent Showings Report (Admin Only)

  15. Am I required to share buyer information with the Listing Office?

  16. Appointment Center Plus

  17. Appointment Rule Examples

  18. Appointment Rules

  19. Appointment Types

  20. Appointments & Scheduling

  21. Archive

  22. Are price change notifications automatically sent to agents?

  23. As a showing agent, how can I see all of the showings that I request?

  24. Assisting Agent

  25. Attachments

  26. BIlling Invoice Overview

  27. Calendar Sync

  28. Calendar View for Appointments

  29. Can a Listing Report Be Automatically Set Up To Be Emailed to My Seller Once a Week?

  30. Can Agents from Other Markets Schedule on my Listing?

  31. Can Buyers Call the Appointment Center to Schedule a Showing?

  32. Can I add a mass note to my listings?

  33. Can I add agents to my office in ShowingTime?

  34. Can I Add Gate Code Information to a Listing?

  35. Can I attach documents to my listings?

  36. Can I Auto-Forward Offers To My Clients?

  37. Can I Change the Credit Card I Have on File?

  38. Can I change the office details?

  39. Can I change the size of the font in the mobile app?

  40. Can I Change the Status of My Listing?

  41. Can I choose the Appointment Types for appointments in a Tour?

  42. Can I choose to from new types of Inspections?

  43. Can I configure my sellers for notifications?

  44. Can I have feedback sent directly to my sellers when the showing agent submits it?

  45. Can I Notify Agents That Have an Upcoming Appointment of New Details on a Listing?

  46. Can I opt-out of certain emails?

  47. Can I opt-out of feedback requests?

  48. Can I opt-out of notifications?

  49. Can I Print my Notifications?

  50. Can I Print the Offer Activty?

  51. Can I print the ShowingCart Tour?

  52. Can I print the turn by turn directions for a tour?

  53. Can I rearrange the stops in my Tour?

  54. Can I reschedule an appointment?

  55. Can I reschedule the whole tour for a different day?

  56. Can I Resend the Confirmation Email?

  57. Can I Respond to the Text Messages Sent from ShowingTime?

  58. Can I review messages in the mobile app?

  59. Can I schedule a curb showing?

  60. Can I schedule a tour with a listing that is not accepting online requests?

  61. Can I see my mileage?

  62. Can I see the appointment type of a listing before I schedule?

  63. Can I Send Mass Notifications?

  64. Can I set my default Appointment Type for a showing?

  65. Can I set my sellers or their occupants up for text messaging?

  66. Can I share details from the appointment screen?

  67. Can I share the buyer's agent details with my listing contacts?

  68. Can I share the tour details with the buyer?

  69. Can I switch between Abbreviated SMS and Long/Multi SMS?

  70. Can I upload a personal photo for my account?

  71. Can I Upload a Photo?

  72. Can I view the activities and history from older listings?

  73. Can Inspectors use ShowingTime?

  74. Can My Client Receive an Activity Report?

  75. Can my seller communicate with ShowingTime?

  76. Can sellers call the Appointment Center?

  77. Configuring Contacts for Listing Agent Accompanied Showings

  78. Contact Methods & Management

  79. Copy Instructions

  80. Creating Feedback Templates

  81. Daily Summary Email

  82. Do I have to associate my client to the appointment?

  83. Do I need a separate password to use the mobile app?

  84. Do I need to do anything to get my lockboxes integrated with the Appointment Center?

  85. Do My Sellers Have Different Permission Levels for Appointments Than I Do?

  86. Do My Sellers Teed to do Anything for Appointment Center Plus Appointments?

  87. Do you have information I can provide my seller?

  88. Do you notify Sellers of a change in plans?

  89. Do you restrict the hours that you call sellers to confirm showing requests?

  90. Do You Support Coming Soon Listings?

  91. Does adding my clients data make scheduling more complicated?

  92. Does it matter what cell phone provider I have?

  93. Electronic Lockbox Integration

  94. Email Notifications

  95. Email Troubleshooting

  96. FAQ: Billing

  97. FAQs

  98. Feedback

  99. Feedback Management

  100. GLIDE/PEAD Integration

  101. Group Messaging

  102. Help, all my emails from ShowingTime come from someone else.

  103. Help, I'm Missing a Listing.

  104. Help: My Client Cannot Access Home by ShowingTime

  105. Home by ShowingTime

  106. How Are Announcement Emails Configured?

  107. How Can I Contact ShowingTime?

  108. How can I input my text messaging or SMS number?

  109. How can I manually enter feedback after speaking with the buyer's agent?

  110. How can I message the buyer's agent?

  111. How Can I Opt-In/Opt-Out from Messages?

  112. How Can I Prevent or Allow Overlapping Appointments?

  113. How can I print the confirmation email with instructions to one page?

  114. How can I remedy issues with the Google Chrome Web browser?

  115. How can I remedy issues with the Internet Explorer Web browser?

  116. How can i remedy issues with the Mozilla Firefox Web browser?

  117. How can I remedy issues with the Safari Web browser?

  118. How can I see Past Notifications I have sent?

  119. How can I see the status of appointments in a Tour?

  120. How can I tell the seller I am done?

  121. How can I track appointments that occurred in the past?

  122. How can I troubleshoot browser issues?

  123. How Can I Troubleshoot when Agents Tell Me That Showings Are Not Allowed

  124. How can you tell an inspection request vs. a showing request?

  125. How do I add a Co-Listing Agent?

  126. How do I add a Co-Listing Agent?

  127. How do I add multiple listings to a Tour?

  128. How do I add Owners or Occupants?

  129. How do I cancel an appointment?

  130. How do I change my password?

  131. How do I change my phone number/email address in ShowingTime?

  132. How do I choose different Appointment Types for appointments?

  133. How do I customize my feedback template?

  134. How Do I Enable Scheduling for my Listing in ShowingTime?

  135. How do I enable text message notifications for myself?

  136. How do I get a one-day code?

  137. How Do I Know if Mass Notifications are Sent?

  138. How Do I Leave a Waitlist?

  139. How do I login?

  140. How do I manage my feedback?

  141. How do I merge listings?

  142. How Do I Opt In to SMSs?

  143. How do I reactivate an expired listing?

  144. How Do I Remove a Duplicate Listing?

  145. How Do I See Feedback That Has Been Submitted?

  146. How do I send an email notification about an upcoming open house to agents who have shown my listing in the last 180 days?

  147. How Do I Send Mass Notifications from the Mobile App?

  148. How do I set my listing for Listing Agent Accompanied Showings?

  149. How do I set up my multi-unit listing?

  150. How do I take advantage of an Appointment Center Plus?

  151. How do I unmerge a listing?

  152. How do I update my Live Connect notification preferences?

  153. How do I update showing instructions for my listing?

  154. How do I use the toll free number that ShowingTime provides?

  155. How do I view Feedback?

  156. How Do You Add a New Listing?

  157. How does a listing get imported into ShowingTime, and what is imported during this process?

  158. How to Download the Mobile App

  159. How to Resolve Certificate Errors on Older Macs / Windows 7 PCs

  160. How to Use the ShowingTime App With Your igloohome Lockbox

  161. How to use the ShowingTime App with your Master Lock lockbox.

  162. How to use the ShowingTime App with your SentriLock lockbox.

  163. How Will I Know If My Appointment is Confirmed?

  164. How will the Appointment Center answer calls to and from my sellers?

  165. I Cannot Select a Longer/Shorter Appointment Length

  166. I have an electronic lock-box, how do I enable ShowingTime to pull access details into my reports?

  167. I have an older listing in my inventory, how do I remove it?

  168. I have more than one login - how do I link my account?

  169. I've been told that agents can't schedule inspections on my listings, what do I do?

  170. If I belong to more than one MLS, can I see both my profiles at once?

  171. If I Update Showing Instructions, will Agents That Have Upcoming Appointments be Notified?

  172. Integration with CodeBox

  173. Integration with Homesnap

  174. Integration with igloohome

  175. Integration with Master Lock

  176. Integration with Rently

  177. Integration with SentriLock for Agents

  178. Integration with SentriLock for Brokers

  179. Integration with Supra for Agents

  180. Integration with Supra for Brokers

  181. Integrations

  182. Is feedback sent when I schedule on behalf of another agent?

  183. Is it required to enter this data for appointments?

  184. Is my data secure?

  185. Is my Tour shared with my Buyer?

  186. Is new feedback automatically included on my seller's Listing Activity Report?

  187. Is the Appointment Center open on holidays?

  188. Is There a Buffer Time Between Appointments?

  189. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  190. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  191. Is There An Easy Way to Block An Agent From Showing a Listing At a Certain Time?

  192. Key Set Management

  193. Lead Coordinator

  194. Linking Accounts

  195. Listing Activity Report

  196. Listing Activity Report: Adding Activity

  197. Listing Activity Report: Send Notification

  198. Listing Agent Accompanied Showings

  199. Listing Agent Accompanied Showings on Mobile

  200. Listing Change Log

  201. Listing Configuration & Settings

  202. Listing Data Tab

  203. Listing Setup Recommendations

  204. Listing Sync FAQ

  205. Listing Worksheet

  206. Listing Worksheet Attachment Troubleshooting

  207. Logging in to ShowingTime Frequently Asked Questions:

  208. Login Issues

  209. Managing Advanced Branding

  210. Managing your client information

  211. Merge

  212. Merge FAQ's

  213. Message Center

  214. Messaging: How does messaging work?

  215. Messaging: Notification Methods

  216. Messaging: Overview

  217. MLS Data

  218. Mobile

  219. Mobile App Profile

  220. Mobile Messaging

  221. Mobile Scheduling using the ShowingTime App

  222. Mobile ShowingCart™

  223. Mobile: Access Information

  224. Mobile: Additional Information

  225. Mobile: Appointment Restrictions

  226. Mobile: Appointment Settings

  227. Mobile: Badges Gestures & Coloring

  228. Mobile: Feedback

  229. Mobile: Listing Contacts

  230. Mobile: Listing Worksheet

  231. Mobile: Push Notifications

  232. Mobile: Removing Notifications

  233. Mobile: Syncing Appointment(s) with your Calendar App

  234. Mobile: The Mobile App for Sellers

  235. Moving Your Master Lock Lockbox to a New Listing

  236. Multi-Family Listings

  237. My Client is Having Trouble with the App. It Says It Can't Find A Listing Associated With Their Email?

  238. My seller says they are not getting feedback, what do I do?

  239. New Listing Quick Start

  240. New Updates for the Mobile App

  241. Notification Troubleshooting

  242. Offer Manager

  243. Offer Registration for Canada

  244. Office Activity Report (Admin Only)

  245. Office Broadcast

  246. Office Broadcast

  247. Office Inventory Report (Admin Only)

  248. Office Monthly Activity Report (Admin Only)

  249. On my listing, it says that showings are not allowed. What can I do?

  250. Online Appointment Troubleshooting

  251. Our App Just Got A Makeover

  252. Overview of the Showing Calendar

  253. Pre-Scheduling Form

  254. Pricing Benchmark Report

  255. Profile & Settings

  256. Proposing a New Time

  257. Proposing New Times for Accompanied Showings

  258. Real-Time Availability 

  259. Reports

  260. Resources

  261. Schedule a Curb Showing

  262. Schedule on Behalf of Another Agent

  263. Scheduling a 'Single Showing'

  264. Scheduling Calendar

  265. Scheduling From a Cancelled or Declined Showing

  266. Scheduling Listing Activity Report Emails

  267. Scheduling on Behalf Of Other Agents

  268. Seller Management

  269. Setting up your SentriLock Lockboxes

  270. Should I do anything if I re-list a listing?

  271. Showing Beacon®

  272. Showing Consent Form

  273. Showing Instructions Report (Admin Only)

  274. ShowingCart™

  275. Showings I Have Requested

  276. Showings On My Listings

  277. Showings On Our Listings

  278. Showings Report (Admin Only)

  279. ShowingTime and Zillow

  280. ShowingTime Android App Permissions

  281. ShowingTime Appointment Center Newsletters 2020

  282. ShowingTime Appointment Center Newsletters 2021

  283. ShowingTime Billing Information

  284. ShowingTime LIVE Video

  285. ShowingTime Messaging

  286. ShowingTime Waitlist

  287. ShowingTime Welcomes Centralized Showing Service Users

  288. Single Family Listings

  289. Submitting Feedback

  290. System Requirements

  291. Target Market Analysis

  292. Text-to-Voice Calls

  293. The Listing Activity Report

  294. The Seller’s Will Be On Vacation, and the Home Can Be Shown at Anytime, Can You Help?

  295. Top Showings Report (Admin Only)

  296. Troubleshooting SentriLock lockboxes

  297. Two-Way Text Messaging

  298. View and Send ShowingTime Live Connect Messages

  299. Viewing Buyer Activity

  300. Virtual Showings

  301. Voice Assist

  302. Webinars

  303. Welcome Greater Greenville Association of Realtors.

  304. Welcome Triangle MLS

  305. What are Buyer's Agent Contact Details?

  306. What are my Seller's Notification Preferences?

  307. What are the appointment center hours?

  308. What are the hours of operation?

  309. What Do I Need to Know in Regards to Billing for the Appointment Center?

  310. What does "Display past appointments older than..." mean?

  311. What does it mean to merge listings?

  312. What Does it Mean to Verify The Access Details?

  313. What does Required/Suggested Lead Time mean?

  314. What does the Allow Overlapping Appointments setting mean?

  315. What does the Appointment Required Appointment Type mean?

  316. What Does the Courtesy Call Appointment Type Mean?

  317. What Does the Go and Show Appointment Type mean?

  318. What does the Refer to Listing Agent Appointment Type mean?

  319. What does the View Instructions only Appointment Type mean?

  320. What happened to the Resend App Access link?

  321. What If I Cannot Enable an Owner for SMS?

  322. What if I don't know how long the showing will take?

  323. What if I don't want a notification call when an appointment is confirmed?

  324. What if I forgot my password?

  325. What if I need to notify an assistant or partner?

  326. What if my contact details are not correct when I schedule?

  327. What if my log in is disabled?

  328. What is a CBS code?

  329. What is a Listing Agent Accompanied Showing?

  330. What is a Push Notification?

  331. What is a Showing Pin?

  332. What is a Virtual Showing?

  333. What is Service Level for?

  334. What is ShowingTime Live Connect?

  335. What is ShowingTime Secure Access?

  336. What is the Add Other Stop button used for when creating a tour?

  337. What is the Additional Instructions Section?

  338. What is the Agent Activity Report?

  339. What is the Allow Appt Center to Take Appts setting for?

  340. What is the difference between Abbreviated SMS and Long/Multi SMS?

  341. What Is the Difference Between Sending a Mass Notification and Sending Requests for the Highest and Best Offers?

  342. What is the Listing Activity Report?

  343. What is the Not Authorized Message?

  344. What is the Service Level Identifier for?

  345. What is the Showings I Have Requested Report?

  346. What number do agents call to schedule showings on my listings?

  347. What time does the appointment center stop making calls to my sellers?

  348. What's New

  349. When I share the feedback with my owner, what will they see?

  350. Where Can I Access my Billing Information?

  351. Where can I add specific notes for the appointment staff?

  352. Where can I find feedback requests from other agents on listings I have shown?

  353. Where Can I Find Out More Information on Offer Manager?

  354. Where do I change my login (username and password) information?

  355. Where do I enter sellers information?

  356. Where do I go to see Reports?

  357. Where do I setup my notification preferences?

  358. Where do I setup my notification preferences?

  359. Who owns my Client Data?

  360. Why am I not receiving email notifications for my listings?

  361. Why are access details so important?

  362. Why are So Many Feedback Requests Sent to me?

  363. Why are some agents allowed to schedule on my listings when others can't?

  364. Why are Text messages and Push notifications delayed?

  365. Why are you / aren't you providing my sellers with the Buyer's Agent information?

  366. Why Can Some Agents Schedule on My Listings from Outside of My MLS?

  367. Why do I get a message that says "URL Expired" in the mobile app?

  368. Why Do I Get an Error Message When I Try to Log into ShowingTime, on a New Device?

  369. Why do I get notifications for appointments by email, text, or SMS when I opt out?

  370. Why Do I Need to Add Access Details in the 'Access Information' Section?

  371. Why Do I See Join Waitlist When I Try to Schedule?

  372. Why do I see names of other people in the listing change log?

  373. Why Do Some Statuses Prevent Me From Scheduling a Showing?

  374. Why does my ride-share app open when I choose directions to the property?

  375. Why Does ShowingTime Send Text/SMS Messages From Multiple Numbers?

  376. Why does the ShowingTime app ask for my location?

  377. Why should I update my phones software?

  378. Why would I want to share this information with Listing Agents?*

  379. Will my changes to the feedback template take effect immediately for all my outstanding requests?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.