All articles

  1. Access Details

  2. Access Information for Confirmed Showings

  3. Access Types

  4. Activity on Comparables Report

  5. Adding a Master Lock lockbox to your listing

  6. Adding a SentriLock lockbox to your listing

  7. Adding a Supra iBox lockbox to your listing

  8. Adding Buyers

  9. Agent Activity Report

  10. Agent and Staff Management

  11. Agent Listings Report

  12. Agent Roster Report (Admin Only)

  13. Agent Showings Report (Admin Only)

  14. Am I required to share Buyer information with the Listing Office?

  15. Appointment Center Plus

  16. Appointment Rules

  17. Appointment Types

  18. Appointments & Scheduling

  19. Archive

  20. Are price change notifications automatically sent to agents?

  21. As a showing agent, how can I see all of the showings that I request?

  22. Assisting Agent

  23. Attachments

  24. Calendar Sync

  25. Calendar View for Appointments

  26. Can a listing report be automatically set up to be emailed to my seller once a week?

  27. Can buyers call the Appointment Center to schedule a showing?

  28. Can I add a mass note to my listings?

  29. Can I add agents to my office in ShowingTime?

  30. Can I attach documents to my listings?

  31. Can I change the office details?

  32. Can I choose the Appointment Types for appointments in a Tour?

  33. Can I choose to from new types of Inspections?

  34. Can I configure my sellers for notifications?

  35. Can I have feedback sent directly to my sellers when the showing agent submits it?

  36. Can I opt out of certain emails?

  37. Can I opt-out of feedback requests?

  38. Can I opt-out of notifications?

  39. Can I prevent overlapping showings?

  40. Can I Print my Notifications?

  41. Can I print the ShowingCart Tour?

  42. Can I print the turn by turn directions for a tour?

  43. Can I rearrange the stops in my Tour?

  44. Can I reschedule an appointment?

  45. Can I reschedule the whole tour for a different day?

  46. Can I resend the confirmation email?

  47. Can I review messages in the mobile app?

  48. Can I schedule a curb showing?

  49. Can I schedule a tour with a listing that is not accepting online requests?

  50. Can I see the appointment type of a listing before I schedule?

  51. Can I send mass notifications?

  52. Can I set my default Appointment Type for a showing?

  53. Can I set my sellers or their occupants up for text messaging?

  54. Can I share details from the appointment screen?

  55. Can I share the buyer's agent details with my listing contacts?

  56. Can I share the tour details with the buyer?

  57. Can I switch between Abbreviated SMS and Long/Multi SMS?

  58. Can I upload a personal photo for my account?

  59. Can I view the activities and history from older listings?

  60. Can Inspectors use ShowingTime?

  61. Can my seller communicate with ShowingTime?

  62. Can sellers call the Appointment Center?

  63. Configuring Contacts for Listing Agent Accompanied Showings

  64. Contact Methods & Management

  65. Copy Instructions

  66. Creating Feedback Templates

  67. Daily Summary Email

  68. Do I have to associate my client to the appointment?

  69. Do I need a separate password to use the mobile app?

  70. Do I need to do anything to get my lockboxes integrated with the Appointment Center?

  71. Do my sellers have different permission levels for appointments than I do?

  72. Do my sellers need to do anything for Appointment Center Plus appointments?

  73. Do you have information I can provide my seller?

  74. Do you notify Sellers of a change in plans?

  75. Do you restrict the hours that you call sellers to confirm showing requests?

  76. Does adding my clients data make scheduling more complicated?

  77. Does it matter what cell phone provider I have?

  78. Electronic Lockbox Integration

  79. Email Notifications

  80. Email Troubleshooting

  81. FAQ: Billing

  82. FAQs

  83. Feedback

  84. Feedback Management

  85. Group Messaging

  86. Help, all my emails from ShowingTime come from someone else.

  87. Help, I'm missing a listing.

  88. Help: My client cannot access My Home

  89. How can I input my text messaging or SMS number?

  90. How can I manually enter feedback after speaking with the buyer's agent?

  91. How can I message the buyer's agent?

  92. How can I print the confirmation email with instructions to one page?

  93. How can I remedy issues with the Google Chrome Web browser?

  94. How can I remedy issues with the Internet Explorer Web browser?

  95. How can i remedy issues with the Mozilla Firefox Web browser?

  96. How can I remedy issues with the Safari Web browser?

  97. How can I see Past Notifications I have sent?

  98. How can I see the status of appointments in a Tour?

  99. How can I tell the seller I am done?

  100. How can I track appointments that occurred in the past?

  101. How can I troubleshoot browser issues?

  102. How can you tell an inspection request vs. a showing request?

  103. How do I add a Co-Listing Agent?

  104. How do I add a Co-Listing Agent?

  105. How do I add multiple listings to a Tour?

  106. How do I add Owners or Occupants?

  107. How do I cancel an appointment?

  108. How do I change my password?

  109. How do I change my phone number/email address in ShowingTime?

  110. How do I choose different Appointment Types for appointments?

  111. How do I customize my feedback template?

  112. How Do I Enable Scheduling for my Listing in ShowingTime?

  113. How do I enable text message notifications for myself?

  114. How do I get a one-day code?

  115. How do I login?

  116. How do I manage my feedback?

  117. How do I merge listings?

  118. How do I reactivate an expired listing?

  119. How do I send an email notification about an upcoming open house to agents who have shown my listing in the last 180 days?

  120. How do I set my listing for Listing Agent Accompanied Showings?

  121. How do I set up my multi-unit listing?

  122. How do I take advantage of an Appointment Center Plus?

  123. How do I unmerge a listing?

  124. How do I update my Live Connect notification preferences?

  125. How do I update showing instructions for my listing?

  126. How do I use the toll free number that ShowingTime provides?

  127. How do I view Feedback?

  128. How do you add a new listing?

  129. How does a listing get imported into ShowingTime, and what is imported during this process?

  130. How to Download the Mobile App

  131. How to use the ShowingTime App with your Master Lock lockbox.

  132. How to use the ShowingTime App with your SentriLock lockbox.

  133. How will the Appointment Center answer calls to and from my sellers?

  134. I have an electronic lock-box, how do I enable ShowingTime to pull access details into my reports?

  135. I have an older listing in my inventory, how do I remove it?

  136. I have more than one login - how do I link my account?

  137. I've been told that agents can't schedule inspections on my listings, what do I do?

  138. If I belong to more than one MLS, can I see both my profiles at once?

  139. Integration with CodeBox

  140. Integration with Goomzee

  141. Integration with homesnap

  142. Integration with Master Lock

  143. Integration with Rently

  144. Integration with SentriLock for Agents

  145. Integration with SentriLock for Brokers

  146. Integration with Supra for Agents

  147. Integration with Supra for Brokers

  148. Integrations

  149. Is feedback sent when I schedule on behalf of another agent?

  150. Is it required to enter this data for appointments?

  151. Is my data secure?

  152. Is my Tour shared with my Buyer?

  153. Is new feedback automatically included on my seller's Listing Activity Report?

  154. Is the Appointment Center open on holidays?

  155. Is there a buffer time between appointments?

  156. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  157. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  158. Is there an easy way to block an agent from showing a listing at a certain time?

  159. Key Set Management

  160. Lead Coordinator

  161. Linking Accounts

  162. Listing Activity Report

  163. Listing Activity Report: Adding Activity

  164. Listing Activity Report: Send Notification

  165. Listing Agent Accompanied Showings

  166. Listing Agent Accompanied Showings on Mobile

  167. Listing Change Log

  168. Listing Configuration & Settings

  169. Listing Data Tab

  170. Listing Setup Recommendations

  171. Listing Worksheet

  172. Logging in to ShowingTime Frequently Asked Questions:

  173. Login Issues

  174. Managing your Branding

  175. Managing your client information

  176. Merge

  177. Message Center

  178. Messaging: How does messaging work?

  179. Messaging: Notification Methods

  180. Messaging: Overview

  181. MLS Data

  182. Mobile

  183. Mobile App Profile

  184. Mobile Messaging

  185. Mobile Scheduling using the ShowingTime App

  186. Mobile ShowingCart™

  187. Mobile: Access Information

  188. Mobile: Additional Information

  189. Mobile: Appointment Restrictions

  190. Mobile: Appointment Settings

  191. Mobile: Badges Gestures & Coloring

  192. Mobile: Feedback

  193. Mobile: Listing Contacts

  194. Mobile: Listing Worksheet

  195. Mobile: Push Notifications

  196. Mobile: Removing Notifications

  197. Mobile: Syncing Appointment(s) with your Calendar App

  198. Mobile: The Mobile App for Sellers

  199. Moving your Master Lock lockbox to a new listing

  200. Multi-Family Listings

  201. My Home by ShowingTime

  202. My seller says they are not getting feedback, what do I do?

  203. New Updates for the Mobile App

  204. Notification Troubleshooting

  205. Offer Registration for Canada

  206. Office Activity Report (Admin Only)

  207. Office Broadcast

  208. Office Broadcast

  209. Office Inventory Report (Admin Only)

  210. Office Monthly Activity Report (Admin Only)

  211. On my listing, it says that showings are not allowed. What can I do?

  212. Our App Just Got A Makeover

  213. Overview of the Showing Calendar

  214. Pricing Benchmark Report

  215. Profile & Settings

  216. Proposing a New Time

  217. Proposing New Times for Accompanied Showings

  218. Reports

  219. Resources

  220. Schedule a Curb Showing

  221. Schedule on Behalf of Another Agent

  222. Scheduling a 'Single Showing'

  223. Scheduling From a Cancelled or Declined Showing

  224. Scheduling Listing Activity Report Emails

  225. Scheduling on Behalf Of Other Agents

  226. Seller Management

  227. Setting up your SentriLock Lockboxes

  228. Should I do anything if I re-list a listing?

  229. Showing Beacon

  230. Showing Consent Form

  231. Showing Instructions Report (Admin Only)

  232. ShowingCart™

  233. Showings I Have Requested

  234. Showings On My Listings

  235. Showings On Our Listings

  236. Showings Report (Admin Only)

  237. ShowingTime Appointment Center Newsletters 2017

  238. ShowingTime Appointment Center Newsletters 2018

  239. ShowingTime Appointment Center Newsletters 2019

  240. ShowingTime Appointment Center Newsletters 2020

  241. ShowingTime Billing Information

  242. ShowingTime LIVE Video

  243. ShowingTime Messaging

  244. ShowingTime Welcomes Centralized Showing Service Users

  245. Single Family Listings

  246. Submitting Feedback

  247. System Requirements

  248. Target Market Analysis

  249. Text-to-Voice Calls

  250. The Listing Activity Report

  251. The Seller's will be on vacation so the home can be shown at anytime, can you help?

  252. Top Showings Report (Admin Only)

  253. Troubleshooting SentriLock lockboxes

  254. Two-Way Text Messaging

  255. Viewing Buyer Activity

  256. Virtual Showings

  257. Voice Assist

  258. Webinars

  259. Welcome Greater Greenville Association of Realtors.

  260. Welcome Triangle MLS

  261. What are my Seller's Notification Preferences?

  262. What are the appointment center hours?

  263. What are the hours of operation?

  264. What do I need to know in regards to billing for the Appointment Center?

  265. What does "Display past appointments older than..." mean?

  266. What does it mean to merge listings?

  267. What does Required/Suggested Lead Time mean?

  268. What does the Allow Overlapping Appointments setting mean?

  269. What does the Appointment Required Appointment Type mean?

  270. What does the Courtesy Call Appointment Type mean?

  271. What does the Go and Show Appointment Type mean?

  272. What does the Refer to Listing Agent Appointment Type mean?

  273. What does the View Instructions only Appointment Type mean?

  274. What happened to the Resend App Access link?

  275. What if I don't know how long the showing will take?

  276. What if I don't want a notification call when an appointment is confirmed?

  277. What if I forgot my password?

  278. What if I need to notify an assistant or partner?

  279. What if my log in is disabled?

  280. What is a CBS code?

  281. What is a Listing Agent Accompanied Showing?

  282. What is a Push Notification?

  283. What is a Showing Pin?

  284. What is Service Level for?

  285. What is ShowingTime Live Connect?

  286. What is the Add Other Stop button used for when creating a tour?

  287. What is the Additional Instructions Section?

  288. What is the Agent Activity Report?

  289. What is the Allow Appt Center to Take Appts setting for?

  290. What is the difference between Abbreviated SMS and Long/Multi SMS?

  291. What is the Listing Activity Report?

  292. What is the Not Authorized Message?

  293. What is the Service level Identifier for?

  294. What is the Showings I Have Requested Report?

  295. What number do agents call to schedule showings on my listings?

  296. What time does the appointment center stop making calls to my sellers?

  297. What's New

  298. When I share the feedback with my owner, what will they see?

  299. Where can I access my billing information?

  300. Where can I add specific notes for the appointment staff?

  301. Where can I find feedback requests from other agents on listings I have shown?

  302. Where do I change my login (username and password) information?

  303. Where do I enter sellers information?

  304. Where do I go to see Reports?

  305. Where do I setup my notification preferences?

  306. Where do I setup my notification preferences?

  307. Who owns my Client Data?

  308. Why am I not receiving email notifications for my listings?

  309. Why are access details so important?

  310. Why are some agents allowed to schedule on my listings when others can't?

  311. Why are Text messages and Push notifications delayed?

  312. Why are you / aren't you providing my sellers with the Buyer's Agent information?

  313. Why can't I schedule Appointment Center Plus appointments in the ShowingTime App?

  314. Why do I get a message that says "URL Expired" in the mobile app?

  315. Why do I get notifications for appointments by email, text, or SMS when I opt out?

  316. Why do I need to add access details in the 'Access Information' section?

  317. Why do I see names of other people in the listing change log?

  318. Why does ShowingTime send me text messages from multiple numbers?

  319. Why does the ShowingTime app ask for my location?

  320. Why should I update my phones software?

  321. Why would I want to share this information with Listing Agents?*

  322. Will my changes to the feedback template take effect immediately for all my outstanding requests?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.