All articles

  1. Access Details

  2. Access Information for Confirmed Showings

  3. Access Types

  4. Activity on Comparables Report

  5. Adding a Master Lock lockbox to your listing

  6. Adding a SentriLock lockbox to your listing

  7. Adding a Supra iBox lockbox to your listing

  8. Adding Buyers

  9. Agent Activity Report

  10. Agent and Staff Management

  11. Agent Listings Report

  12. Agent Roster Report (Admin Only)

  13. Agent Showings Report (Admin Only)

  14. Am I required to share Buyer information with the Listing Office?

  15. Appointment Center Plus

  16. Appointment Rules

  17. Appointment Types

  18. Appointments & Scheduling

  19. Archive

  20. Are price change notifications sent to my past showing agents?

  21. As a showing agent, how can I see all of the showings that I request?

  22. Assisting Agent

  23. Attachments

  24. Calendar Sync

  25. Calendar View for Appointments

  26. Can a listing report be automatically set up to be emailed to my seller once a week?

  27. Can buyers call the Appointment Center to schedule a showing?

  28. Can I add a mass note to my listings?

  29. Can I add agents to my office in ShowingTime?

  30. Can I attach documents to my listings?

  31. Can I change the office details?

  32. Can I choose the Appointment Types for appointments in a Tour?

  33. Can I choose to from new types of Inspections?

  34. Can I configure my sellers for notifications?

  35. Can I have feedback sent directly to my sellers when the showing agent submits it?

  36. Can I opt out of certain emails?

  37. Can I opt out of notifications?

  38. Can I Print my Notifications?

  39. Can I print the ShowingCart Tour?

  40. Can I print the turn by turn directions for a tour?

  41. Can I rearrange the stops in my Tour?

  42. Can I reschedule an appointment?

  43. Can I reschedule the whole tour for a different day?

  44. Can I resend the confirmation email?

  45. Can I review messages in the mobile app?

  46. Can I schedule a curb showing?

  47. Can I schedule a tour with a listing that is not accepting online requests?

  48. Can I see the appointment type of a listing before I schedule?

  49. Can I send Mass Notifications?

  50. Can I set my default Appointment Type for a showing?

  51. Can I set my sellers or their occupants up for text messaging?

  52. Can I share the tour details with the buyer?

  53. Can I switch between Abbreviated SMS and Long/Multi SMS?

  54. Can I upload a personal photo for my account?

  55. Can Inspectors use ShowingTime?

  56. Can my seller communicate with ShowingTime?

  57. Can sellers call the Appointment Center?

  58. Configuring Contacts for Listing Agent Accompanied Showings

  59. Contact Methods & Management

  60. Copy Instructions

  61. Creating Feedback Templates

  62. Daily Summary Email

  63. Do I have to associate my client to the appointment?

  64. Do I need a separate password to use the mobile app?

  65. Do I need to do anything to get my lockboxes integrated with the Appointment Center?

  66. Do my sellers have different permission levels for appointments than I do?

  67. Do my sellers need to do anything for Appointment Center Plus appointments?

  68. Do you have information I can provide my seller?

  69. Do you notify Sellers of a change in plans?

  70. Do you restrict the hours that you call sellers to confirm showing requests?

  71. Does adding my clients data make scheduling more complicated?

  72. Does it matter what cell phone provider I have?

  73. Electronic Lockbox Integration

  74. Email Notifications

  75. Email Troubleshooting

  76. FAQ: Billing

  77. FAQs

  78. Feedback

  79. Feedback Management

  80. Group Messaging

  81. Help, all my emails from ShowingTime come from someone else.

  82. How can I input my text messaging or SMS number?

  83. How can I manually enter feedback after speaking with the showing agent?

  84. How can I message the Showing Agent?

  85. How can I print the confirmation email with instructions to one page?

  86. How can I remedy issues with the Google Chrome Web browser?

  87. How can I remedy issues with the Internet Explorer Web browser?

  88. How can i remedy issues with the Mozilla Firefox Web browser?

  89. How can I remedy issues with the Safari Web browser?

  90. How can I see Past Notifications I have sent?

  91. How can I see the status of appointments in a Tour?

  92. How can I tell the seller I am done?

  93. How can I track appointments that occurred in the past?

  94. How can I troubleshoot browser issues?

  95. How can you tell an inspection request vs. a showing request?

  96. How do I add a Co-Listing Agent?

  97. How do I add a Co-Listing Agent?

  98. How do I add multiple listings to a Tour?

  99. How do I add Owners or Occupants?

  100. How do I cancel an appointment?

  101. How do I change my password?

  102. How do I change my phone number/email address in ShowingTime?

  103. How do I choose different Appointment Types for appointments?

  104. How do I customize my feedback template?

  105. How do I enable text message notifications for myself?

  106. How do I get a one-day code?

  107. How do I login?

  108. How do I manage my feedback?

  109. How do I merge listings?

  110. How do I send an email notification about an upcoming open house to showing agents who have shown my listing in the last 180 days?

  111. How do I set my listing for Listing Agent Accompanied Showings?

  112. How do I set up my multi-unit listing?

  113. How do I take advantage of an Appointment Center Plus?

  114. How do I update my Live Connect notification preferences?

  115. How do I use the toll free number that ShowingTime provides?

  116. How do I view Feedback?

  117. How do you add a new listing?

  118. How does a listing get imported into ShowingTime, and what is imported during this process?

  119. How to Download the Mobile App

  120. How to use the ShowingTime App with your Master Lock lockbox.

  121. How to use the ShowingTime App with your SentriLock lockbox.

  122. How will the Appointment Center answer calls to and from my sellers?

  123. I have an electronic lock-box, how do I enable ShowingTime to pull access details into my reports?

  124. I have an older listing in my inventory, how do I remove it?

  125. I have more than one login - how do I link my account?

  126. I've been told that agents can't schedule inspections on my listings, what do I do?

  127. If I belong to more than one MLS, can I see both my profiles at once?

  128. Integration with Goomzee

  129. Integration with homesnap

  130. Integration with Master Lock

  131. Integration with Rently

  132. Integration with SentriLock for Agents

  133. Integration with SentriLock for Brokers

  134. Integration with Supra for Agents

  135. Integration with Supra for Brokers

  136. Integrations

  137. Is feedback sent when I schedule on behalf of another agent?

  138. Is it required to enter this data for appointments?

  139. Is my data secure?

  140. Is my Tour shared with my Buyer?

  141. Is new feedback automatically included on my seller's Listing Activity Report?

  142. Is the Appointment Center open on holidays?

  143. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  144. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  145. Is there an easy way to block an agent from showing a listing at a certain time?

  146. Key Set Management

  147. Lead Coordinator

  148. Linking Accounts

  149. Listing Activity Report

  150. Listing Activity Report: Adding Activity

  151. Listing Activity Report: Send Notification

  152. Listing Agent Accompanied Showings

  153. Listing Agent Accompanied Showings on Mobile

  154. Listing Change Log

  155. Listing Configuration & Settings

  156. Listing Data Tab

  157. Listing Setup Recommendations

  158. Listing Worksheet

  159. Logging in to ShowingTime Frequently Asked Questions:

  160. Login Issues

  161. Managing Offers

  162. Managing your Branding

  163. Managing your client information

  164. Merge

  165. Message Center

  166. Messaging: How does messaging work?

  167. Messaging: Notification Methods

  168. Messaging: Overview

  169. MLS Data

  170. Mobile

  171. Mobile App Profile

  172. Mobile Messaging

  173. Mobile Scheduling using the ShowingTime App

  174. Mobile ShowingCart™

  175. Mobile: Access Information

  176. Mobile: Additional Information

  177. Mobile: Appointment Restrictions

  178. Mobile: Appointment Settings

  179. Mobile: Badges Gestures & Coloring

  180. Mobile: Feedback

  181. Mobile: Listing Contacts

  182. Mobile: Listing Worksheet

  183. Mobile: Push Notifications

  184. Mobile: Removing Notifications

  185. Mobile: Syncing Appointment(s) with your Calendar App

  186. Mobile: The Mobile App for Sellers

  187. Moving your Master Lock lockbox to a new listing

  188. Multi-Family Listings

  189. My Home by ShowingTime

  190. My seller says they are not getting feedback, what do I do?

  191. New Updates for the Mobile App

  192. Offer Registration Overview

  193. Offers: Buyer's Agent Overview

  194. Office Activity Report (Admin Only)

  195. Office Broadcast

  196. Office Broadcast

  197. Office Inventory Report (Admin Only)

  198. Office Monthly Activity Report (Admin Only)

  199. Our App Just Got A Makeover

  200. Overview of the Showing Calendar

  201. Profile & Settings

  202. Proposing a New Time

  203. Proposing New Times for Accompanied Showings

  204. Registering Offers

  205. Reports

  206. Resources

  207. Schedule a Curb Showing

  208. Schedule on Behalf of Another Agent

  209. Scheduling a 'Single Showing'

  210. Scheduling From a Cancelled or Declined Showing

  211. Scheduling Listing Activity Report Emails

  212. Scheduling on Behalf Of Other Agents

  213. Seller Management

  214. Setting up your SentriLock Lockboxes

  215. Showing Instructions Report (Admin Only)

  216. ShowingCart™

  217. Showings I Have Requested

  218. Showings On My Listings

  219. Showings On Our Listings

  220. Showings Report (Admin Only)

  221. ShowingTime Appointment Center Newsletters 2017

  222. ShowingTime Appointment Center Newsletters 2018

  223. ShowingTime Appointment Center Newsletters 2019

  224. ShowingTime Messaging

  225. ShowingTime Welcomes Centralized Showing Service Users

  226. Single Family Listings

  227. Submitting Feedback

  228. System Requirements

  229. Target Market Analysis

  230. Text-to-Voice Calls

  231. The Listing Activity Report

  232. The Seller's will be on vacation so the home can be shown at anytime, can you help?

  233. Top Showings Report (Admin Only)

  234. Troubleshooting SentriLock lockboxes

  235. Two-Way Text Messaging

  236. Viewing Buyer Activity

  237. Webinars

  238. Welcome Greater Greenville Association of Realtors.

  239. Welcome Triangle MLS

  240. What are my Seller's Notification Preferences?

  241. What are the appointment center hours?

  242. What are the hours of operation?

  243. What do I need to know in regards to billing for the Appointment Center?

  244. What does "Display past appointments older than..." mean?

  245. What does it mean to merge listings?

  246. What does Required/Suggested Lead Time mean?

  247. What does the Allow Overlapping Appointments setting mean?

  248. What happened to the Resend App Access link?

  249. What if I don't know how long the showing will take?

  250. What if I don't want a notification call when an appointment is confirmed?

  251. What if I forgot my password?

  252. What if I need to notify an assistant or partner?

  253. What if my log in is disabled?

  254. What is a CBS code?

  255. What is a Listing Agent Accompanied Showing?

  256. What is a Push Notification?

  257. What is a Showing Pin?

  258. What is Service Level for?

  259. What is ShowingTime Live Connect?

  260. What is the Add Other Stop button used for when creating a tour?

  261. What is the Agent Activity Report?

  262. What is the Allow Appt Center to Take Appts setting for?

  263. What is the difference between Abbreviated SMS and Long/Multi SMS?

  264. What is the Listing Activity Report?

  265. What is the Not Authorized Message?

  266. What is the Service level Identifier for?

  267. What is the Showings I Have Requested Report?

  268. What number do agents call to schedule showings on my listings?

  269. What time does the appointment center stop making calls to my sellers?

  270. What's New

  271. When I share the feedback with my owner, what will they see?

  272. Where can I add specific notes for the appointment staff?

  273. Where can I find feedback requests from other agents on listings I have shown?

  274. Where do I change my login (username and password) information?

  275. Where do I enter sellers information?

  276. Where do I go to see Reports?

  277. Where do I setup my notification preferences?

  278. Where do I setup my notification preferences?

  279. Who owns my Client Data?

  280. Why am I not receiving email notifications for my listings?

  281. Why are access details so important?

  282. Why are some agents allowed to schedule on my listings when others can't?

  283. Why are Text messages and Push notifications delayed?

  284. Why are you / aren't you providing my Sellers with the Showing Agents Name and Office?

  285. Why can't I schedule Appointment Center Plus appointments in the ShowingTime App?

  286. Why do I get a message that says "URL Expired" in the mobile app?

  287. Why do I get notifications for appointments by email, text, or SMS when I opt out?

  288. Why do I need to add access details in the 'Access Information' section?

  289. Why does ShowingTime send me text messages from multiple numbers?

  290. Why does the ShowingTime app ask for my location?

  291. Why should I update my phones software?

  292. Why would I want to share this information with Listing Agents?*

  293. Will my changes to the feedback template take effect immediately for all my outstanding requests?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.