All articles

  1. Access Details

  2. Access Information for Confirmed Showings

  3. Access Types

  4. Activity on Comparables Report

  5. Adding a Master Lock lockbox to your listing

  6. Adding a SentriLock lockbox to your listing

  7. Adding a Supra iBox lockbox to your listing

  8. Adding Buyers

  9. Agent Activity Report

  10. Agent and Staff Management

  11. Agent Listings Report

  12. Agent Roster Report (Admin Only)

  13. Agent Showings Report (Admin Only)

  14. Am I required to share Buyer information with the Listing Office?

  15. Appointment Center Plus

  16. Appointment Rules

  17. Appointment Types

  18. Appointments & Scheduling

  19. Archive

  20. Are price change notifications sent to my past showing agents?

  21. As a showing agent, how can I see all of the showings that I request?

  22. Assisting Agent

  23. Attachments

  24. Calendar Sync

  25. Calendar View for Appointments

  26. Can a listing report be automatically set up to be emailed to my seller once a week?

  27. Can buyers call the Appointment Center to schedule a showing?

  28. Can I add a mass note to my listings?

  29. Can I add agents to my office in ShowingTime?

  30. Can I attach documents to my listings?

  31. Can I change the office details?

  32. Can I choose the Appointment Types for appointments in a Tour?

  33. Can I choose to from new types of Inspections?

  34. Can I configure my sellers for notifications?

  35. Can I have feedback sent directly to my sellers when the showing agent submits it?

  36. Can I opt out of certain emails?

  37. Can I opt-out of feedback requests?

  38. Can I opt-out of notifications?

  39. Can I Print my Notifications?

  40. Can I print the ShowingCart Tour?

  41. Can I print the turn by turn directions for a tour?

  42. Can I rearrange the stops in my Tour?

  43. Can I reschedule an appointment?

  44. Can I reschedule the whole tour for a different day?

  45. Can I resend the confirmation email?

  46. Can I review messages in the mobile app?

  47. Can I schedule a curb showing?

  48. Can I schedule a tour with a listing that is not accepting online requests?

  49. Can I see the appointment type of a listing before I schedule?

  50. Can I send mass notifications?

  51. Can I set my default Appointment Type for a showing?

  52. Can I set my sellers or their occupants up for text messaging?

  53. Can I share the showing agent's details with my listing contacts?

  54. Can I share the tour details with the buyer?

  55. Can I switch between Abbreviated SMS and Long/Multi SMS?

  56. Can I upload a personal photo for my account?

  57. Can I view the activities and history from older listings?

  58. Can Inspectors use ShowingTime?

  59. Can my seller communicate with ShowingTime?

  60. Can sellers call the Appointment Center?

  61. Configuring Contacts for Listing Agent Accompanied Showings

  62. Contact Methods & Management

  63. Copy Instructions

  64. Creating Feedback Templates

  65. Daily Summary Email

  66. Do I have to associate my client to the appointment?

  67. Do I need a separate password to use the mobile app?

  68. Do I need to do anything to get my lockboxes integrated with the Appointment Center?

  69. Do my sellers have different permission levels for appointments than I do?

  70. Do my sellers need to do anything for Appointment Center Plus appointments?

  71. Do you have information I can provide my seller?

  72. Do you notify Sellers of a change in plans?

  73. Do you restrict the hours that you call sellers to confirm showing requests?

  74. Does adding my clients data make scheduling more complicated?

  75. Does it matter what cell phone provider I have?

  76. Electronic Lockbox Integration

  77. Email Notifications

  78. Email Troubleshooting

  79. FAQ: Billing

  80. FAQs

  81. Feedback

  82. Feedback Management

  83. Group Messaging

  84. Help, all my emails from ShowingTime come from someone else.

  85. Help, I'm missing a listing.

  86. How can I input my text messaging or SMS number?

  87. How can I manually enter feedback after speaking with the showing agent?

  88. How can I message the Showing Agent?

  89. How can I print the confirmation email with instructions to one page?

  90. How can I remedy issues with the Google Chrome Web browser?

  91. How can I remedy issues with the Internet Explorer Web browser?

  92. How can i remedy issues with the Mozilla Firefox Web browser?

  93. How can I remedy issues with the Safari Web browser?

  94. How can I see Past Notifications I have sent?

  95. How can I see the status of appointments in a Tour?

  96. How can I tell the seller I am done?

  97. How can I track appointments that occurred in the past?

  98. How can I troubleshoot browser issues?

  99. How can you tell an inspection request vs. a showing request?

  100. How do I add a Co-Listing Agent?

  101. How do I add a Co-Listing Agent?

  102. How do I add multiple listings to a Tour?

  103. How do I add Owners or Occupants?

  104. How do I cancel an appointment?

  105. How do I change my password?

  106. How do I change my phone number/email address in ShowingTime?

  107. How do I choose different Appointment Types for appointments?

  108. How do I customize my feedback template?

  109. How do I enable text message notifications for myself?

  110. How do I get a one-day code?

  111. How do I login?

  112. How do I manage my feedback?

  113. How do I merge listings?

  114. How do I reactivate an expired listing?

  115. How do I send an email notification about an upcoming open house to showing agents who have shown my listing in the last 180 days?

  116. How do I set my listing for Listing Agent Accompanied Showings?

  117. How do I set up my multi-unit listing?

  118. How do I take advantage of an Appointment Center Plus?

  119. How do I unmerge a listing?

  120. How do I update my Live Connect notification preferences?

  121. How do I use the toll free number that ShowingTime provides?

  122. How do I view Feedback?

  123. How do you add a new listing?

  124. How does a listing get imported into ShowingTime, and what is imported during this process?

  125. How to Download the Mobile App

  126. How to use the ShowingTime App with your Master Lock lockbox.

  127. How to use the ShowingTime App with your SentriLock lockbox.

  128. How will the Appointment Center answer calls to and from my sellers?

  129. I have an electronic lock-box, how do I enable ShowingTime to pull access details into my reports?

  130. I have an older listing in my inventory, how do I remove it?

  131. I have more than one login - how do I link my account?

  132. I've been told that agents can't schedule inspections on my listings, what do I do?

  133. If I belong to more than one MLS, can I see both my profiles at once?

  134. Integration with Goomzee

  135. Integration with homesnap

  136. Integration with Master Lock

  137. Integration with Rently

  138. Integration with SentriLock for Agents

  139. Integration with SentriLock for Brokers

  140. Integration with Supra for Agents

  141. Integration with Supra for Brokers

  142. Integrations

  143. Is feedback sent when I schedule on behalf of another agent?

  144. Is it required to enter this data for appointments?

  145. Is my data secure?

  146. Is my Tour shared with my Buyer?

  147. Is new feedback automatically included on my seller's Listing Activity Report?

  148. Is the Appointment Center open on holidays?

  149. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  150. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  151. Is there an easy way to block an agent from showing a listing at a certain time?

  152. Key Set Management

  153. Lead Coordinator

  154. Linking Accounts

  155. Listing Activity Report

  156. Listing Activity Report: Adding Activity

  157. Listing Activity Report: Send Notification

  158. Listing Agent Accompanied Showings

  159. Listing Agent Accompanied Showings on Mobile

  160. Listing Change Log

  161. Listing Configuration & Settings

  162. Listing Data Tab

  163. Listing Setup Recommendations

  164. Listing Worksheet

  165. Logging in to ShowingTime Frequently Asked Questions:

  166. Login Issues

  167. Managing your Branding

  168. Managing your client information

  169. Merge

  170. Message Center

  171. Messaging: How does messaging work?

  172. Messaging: Notification Methods

  173. Messaging: Overview

  174. MLS Data

  175. Mobile

  176. Mobile App Profile

  177. Mobile Messaging

  178. Mobile Scheduling using the ShowingTime App

  179. Mobile ShowingCart™

  180. Mobile: Access Information

  181. Mobile: Additional Information

  182. Mobile: Appointment Restrictions

  183. Mobile: Appointment Settings

  184. Mobile: Badges Gestures & Coloring

  185. Mobile: Feedback

  186. Mobile: Listing Contacts

  187. Mobile: Listing Worksheet

  188. Mobile: Push Notifications

  189. Mobile: Removing Notifications

  190. Mobile: Syncing Appointment(s) with your Calendar App

  191. Mobile: The Mobile App for Sellers

  192. Moving your Master Lock lockbox to a new listing

  193. Multi-Family Listings

  194. My Home by ShowingTime

  195. My seller says they are not getting feedback, what do I do?

  196. New Updates for the Mobile App

  197. Notification Troubleshooting

  198. Offer Registration for Canada

  199. Office Activity Report (Admin Only)

  200. Office Broadcast

  201. Office Broadcast

  202. Office Inventory Report (Admin Only)

  203. Office Monthly Activity Report (Admin Only)

  204. Our App Just Got A Makeover

  205. Overview of the Showing Calendar

  206. Profile & Settings

  207. Proposing a New Time

  208. Proposing New Times for Accompanied Showings

  209. Reports

  210. Resources

  211. Schedule a Curb Showing

  212. Schedule on Behalf of Another Agent

  213. Scheduling a 'Single Showing'

  214. Scheduling From a Cancelled or Declined Showing

  215. Scheduling Listing Activity Report Emails

  216. Scheduling on Behalf Of Other Agents

  217. Seller Management

  218. Setting up your SentriLock Lockboxes

  219. Should I do anything if I re-list a listing?

  220. Showing Beacon

  221. Showing Instructions Report (Admin Only)

  222. ShowingCart™

  223. Showings I Have Requested

  224. Showings On My Listings

  225. Showings On Our Listings

  226. Showings Report (Admin Only)

  227. ShowingTime Appointment Center Newsletters 2017

  228. ShowingTime Appointment Center Newsletters 2018

  229. ShowingTime Appointment Center Newsletters 2019

  230. ShowingTime Appointment Center Newsletters 2020

  231. ShowingTime Messaging

  232. ShowingTime Welcomes Centralized Showing Service Users

  233. Single Family Listings

  234. Submitting Feedback

  235. System Requirements

  236. Target Market Analysis

  237. Text-to-Voice Calls

  238. The Listing Activity Report

  239. The Seller's will be on vacation so the home can be shown at anytime, can you help?

  240. Top Showings Report (Admin Only)

  241. Troubleshooting SentriLock lockboxes

  242. Two-Way Text Messaging

  243. Viewing Buyer Activity

  244. Webinars

  245. Welcome Greater Greenville Association of Realtors.

  246. Welcome Triangle MLS

  247. What are my Seller's Notification Preferences?

  248. What are the appointment center hours?

  249. What are the hours of operation?

  250. What do I need to know in regards to billing for the Appointment Center?

  251. What does "Display past appointments older than..." mean?

  252. What does it mean to merge listings?

  253. What does Required/Suggested Lead Time mean?

  254. What does the Allow Overlapping Appointments setting mean?

  255. What happened to the Resend App Access link?

  256. What if I don't know how long the showing will take?

  257. What if I don't want a notification call when an appointment is confirmed?

  258. What if I forgot my password?

  259. What if I need to notify an assistant or partner?

  260. What if my log in is disabled?

  261. What is a CBS code?

  262. What is a Listing Agent Accompanied Showing?

  263. What is a Push Notification?

  264. What is a Showing Pin?

  265. What is Service Level for?

  266. What is ShowingTime Live Connect?

  267. What is the Add Other Stop button used for when creating a tour?

  268. What is the Agent Activity Report?

  269. What is the Allow Appt Center to Take Appts setting for?

  270. What is the difference between Abbreviated SMS and Long/Multi SMS?

  271. What is the Listing Activity Report?

  272. What is the Not Authorized Message?

  273. What is the Service level Identifier for?

  274. What is the Showings I Have Requested Report?

  275. What number do agents call to schedule showings on my listings?

  276. What time does the appointment center stop making calls to my sellers?

  277. What's New

  278. When I share the feedback with my owner, what will they see?

  279. Where can I add specific notes for the appointment staff?

  280. Where can I find feedback requests from other agents on listings I have shown?

  281. Where do I change my login (username and password) information?

  282. Where do I enter sellers information?

  283. Where do I go to see Reports?

  284. Where do I setup my notification preferences?

  285. Who owns my Client Data?

  286. Why am I not receiving email notifications for my listings?

  287. Why are access details so important?

  288. Why are some agents allowed to schedule on my listings when others can't?

  289. Why are Text messages and Push notifications delayed?

  290. Why are you / aren't you providing my Sellers with the Showing Agents Name and Office?

  291. Why can't I schedule Appointment Center Plus appointments in the ShowingTime App?

  292. Why do I get a message that says "URL Expired" in the mobile app?

  293. Why do I get notifications for appointments by email, text, or SMS when I opt out?

  294. Why do I need to add access details in the 'Access Information' section?

  295. Why do I see names of other people in the listing change log?

  296. Why does ShowingTime send me text messages from multiple numbers?

  297. Why does the ShowingTime app ask for my location?

  298. Why should I update my phones software?

  299. Why would I want to share this information with Listing Agents?*

  300. Will my changes to the feedback template take effect immediately for all my outstanding requests?

Feedback and Knowledge Base

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