All articles

  1. Access Details

  2. Access Information for Confirmed Showings

  3. Access Types

  4. Activity on Comparables Report

  5. Adding a Master Lock lockbox to your listing

  6. Adding a SentriLock lockbox to your listing

  7. Adding a Supra iBox lockbox to your listing

  8. Adding an igloohome Lockbox to Your Listing

  9. Adding Buyers

  10. Agent Activity Report

  11. Agent and Staff Management

  12. Agent Listings Report

  13. Agent Roster Report (Admin Only)

  14. Agent Showings Report (Admin Only)

  15. Am I required to share buyer information with the Listing Office?

  16. Appointment Center Plus

  17. Appointment Rule Examples

  18. Appointment Rules

  19. Appointment Types

  20. Appointments & Scheduling

  21. Archive

  22. Are price change notifications automatically sent to agents?

  23. As a showing agent, how can I see all of the showings that I request?

  24. Assisting Agent

  25. Attachments

  26. BIlling Invoice Overview

  27. Calendar Sync

  28. Calendar View for Appointments

  29. Can a listing report be automatically set up to be emailed to my seller once a week?

  30. Can buyers call the Appointment Center to schedule a showing?

  31. Can I add a mass note to my listings?

  32. Can I add agents to my office in ShowingTime?

  33. Can I Add Gate Code Information to a Listing?

  34. Can I attach documents to my listings?

  35. Can I change the office details?

  36. Can I change the size of the font in the mobile app?

  37. Can I Change the Status of My Listing?

  38. Can I choose the Appointment Types for appointments in a Tour?

  39. Can I choose to from new types of Inspections?

  40. Can I configure my sellers for notifications?

  41. Can I have feedback sent directly to my sellers when the showing agent submits it?

  42. Can I Notify Agents That Have an Upcoming Appointment of New Details on a Listing?

  43. Can I opt-out of certain emails?

  44. Can I opt-out of feedback requests?

  45. Can I opt-out of notifications?

  46. Can I Print my Notifications?

  47. Can I Print the Offer Activty?

  48. Can I print the ShowingCart Tour?

  49. Can I print the turn by turn directions for a tour?

  50. Can I rearrange the stops in my Tour?

  51. Can I reschedule an appointment?

  52. Can I reschedule the whole tour for a different day?

  53. Can I resend the confirmation email?

  54. Can I Respond to the Text Messages Sent from ShowingTime?

  55. Can I review messages in the mobile app?

  56. Can I schedule a curb showing?

  57. Can I schedule a tour with a listing that is not accepting online requests?

  58. Can I see my mileage?

  59. Can I see the appointment type of a listing before I schedule?

  60. Can I Send Mass Notifications?

  61. Can I set my default Appointment Type for a showing?

  62. Can I set my sellers or their occupants up for text messaging?

  63. Can I share details from the appointment screen?

  64. Can I share the buyer's agent details with my listing contacts?

  65. Can I share the tour details with the buyer?

  66. Can I switch between Abbreviated SMS and Long/Multi SMS?

  67. Can I upload a personal photo for my account?

  68. Can I Upload a Photo?

  69. Can I view the activities and history from older listings?

  70. Can Inspectors use ShowingTime?

  71. Can my seller communicate with ShowingTime?

  72. Can sellers call the Appointment Center?

  73. Configuring Contacts for Listing Agent Accompanied Showings

  74. Contact Methods & Management

  75. Copy Instructions

  76. Creating Feedback Templates

  77. Daily Summary Email

  78. Do I have to associate my client to the appointment?

  79. Do I need a separate password to use the mobile app?

  80. Do I need to do anything to get my lockboxes integrated with the Appointment Center?

  81. Do my sellers have different permission levels for appointments than I do?

  82. Do My Sellers Teed to do Anything for Appointment Center Plus Appointments?

  83. Do you have information I can provide my seller?

  84. Do you notify Sellers of a change in plans?

  85. Do you restrict the hours that you call sellers to confirm showing requests?

  86. Do You Support Coming Soon Listings?

  87. Does adding my clients data make scheduling more complicated?

  88. Does it matter what cell phone provider I have?

  89. Electronic Lockbox Integration

  90. Email Notifications

  91. Email Troubleshooting

  92. FAQ: Billing

  93. FAQs

  94. Feedback

  95. Feedback Management

  96. GLIDE/PEAD Integration

  97. Group Messaging

  98. Help, all my emails from ShowingTime come from someone else.

  99. Help, I'm missing a listing.

  100. Help: My Client Cannot Access Home by ShowingTime

  101. Home by ShowingTime

  102. How can I input my text messaging or SMS number?

  103. How can I manually enter feedback after speaking with the buyer's agent?

  104. How can I message the buyer's agent?

  105. How Can I Prevent or Allow Overlapping Appointments?

  106. How can I print the confirmation email with instructions to one page?

  107. How can I remedy issues with the Google Chrome Web browser?

  108. How can I remedy issues with the Internet Explorer Web browser?

  109. How can i remedy issues with the Mozilla Firefox Web browser?

  110. How can I remedy issues with the Safari Web browser?

  111. How can I see Past Notifications I have sent?

  112. How can I see the status of appointments in a Tour?

  113. How can I tell the seller I am done?

  114. How can I track appointments that occurred in the past?

  115. How can I troubleshoot browser issues?

  116. How can you tell an inspection request vs. a showing request?

  117. How do I add a Co-Listing Agent?

  118. How do I add a Co-Listing Agent?

  119. How do I add multiple listings to a Tour?

  120. How do I add Owners or Occupants?

  121. How do I cancel an appointment?

  122. How do I change my password?

  123. How do I change my phone number/email address in ShowingTime?

  124. How do I choose different Appointment Types for appointments?

  125. How do I customize my feedback template?

  126. How Do I Enable Scheduling for my Listing in ShowingTime?

  127. How do I enable text message notifications for myself?

  128. How do I get a one-day code?

  129. How do I login?

  130. How do I manage my feedback?

  131. How do I merge listings?

  132. How do I reactivate an expired listing?

  133. How do I send an email notification about an upcoming open house to agents who have shown my listing in the last 180 days?

  134. How do I set my listing for Listing Agent Accompanied Showings?

  135. How do I set up my multi-unit listing?

  136. How do I take advantage of an Appointment Center Plus?

  137. How do I unmerge a listing?

  138. How do I update my Live Connect notification preferences?

  139. How do I update showing instructions for my listing?

  140. How do I use the toll free number that ShowingTime provides?

  141. How do I view Feedback?

  142. How do you add a new listing?

  143. How does a listing get imported into ShowingTime, and what is imported during this process?

  144. How to Download the Mobile App

  145. How to Resolve Certificate Errors on Older Macs / Windows 7 PCs

  146. How to Use the ShowingTime App With Your igloohome Lockbox

  147. How to use the ShowingTime App with your Master Lock lockbox.

  148. How to use the ShowingTime App with your SentriLock lockbox.

  149. How will I know my appointment is confirmed?

  150. How will the Appointment Center answer calls to and from my sellers?

  151. I Cannot Select a Longer/Shorter Appointment Length

  152. I have an electronic lock-box, how do I enable ShowingTime to pull access details into my reports?

  153. I have an older listing in my inventory, how do I remove it?

  154. I have more than one login - how do I link my account?

  155. I've been told that agents can't schedule inspections on my listings, what do I do?

  156. If I belong to more than one MLS, can I see both my profiles at once?

  157. Integration with CodeBox

  158. Integration with Goomzee

  159. Integration with Homesnap

  160. Integration with igloohome

  161. Integration with Master Lock

  162. Integration with Rently

  163. Integration with SentriLock for Agents

  164. Integration with SentriLock for Brokers

  165. Integration with Supra for Agents

  166. Integration with Supra for Brokers

  167. Integrations

  168. Is feedback sent when I schedule on behalf of another agent?

  169. Is it required to enter this data for appointments?

  170. Is my data secure?

  171. Is my Tour shared with my Buyer?

  172. Is new feedback automatically included on my seller's Listing Activity Report?

  173. Is the Appointment Center open on holidays?

  174. Is There a Buffer Time Between Appointments?

  175. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  176. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  177. Is There An Easy Way to Block An Agent From Showing a Listing At a Certain Time?

  178. Key Set Management

  179. Lead Coordinator

  180. Linking Accounts

  181. Listing Activity Report

  182. Listing Activity Report: Adding Activity

  183. Listing Activity Report: Send Notification

  184. Listing Agent Accompanied Showings

  185. Listing Agent Accompanied Showings on Mobile

  186. Listing Change Log

  187. Listing Configuration & Settings

  188. Listing Data Tab

  189. Listing Setup Recommendations

  190. Listing Sync FAQ

  191. Listing Worksheet

  192. Logging in to ShowingTime Frequently Asked Questions:

  193. Login Issues

  194. Managing Advanced Branding

  195. Managing your client information

  196. Merge

  197. Merge FAQ's

  198. Message Center

  199. Messaging: How does messaging work?

  200. Messaging: Notification Methods

  201. Messaging: Overview

  202. MLS Data

  203. Mobile

  204. Mobile App Profile

  205. Mobile Messaging

  206. Mobile Scheduling using the ShowingTime App

  207. Mobile ShowingCart™

  208. Mobile: Access Information

  209. Mobile: Additional Information

  210. Mobile: Appointment Restrictions

  211. Mobile: Appointment Settings

  212. Mobile: Badges Gestures & Coloring

  213. Mobile: Feedback

  214. Mobile: Listing Contacts

  215. Mobile: Listing Worksheet

  216. Mobile: Push Notifications

  217. Mobile: Removing Notifications

  218. Mobile: Syncing Appointment(s) with your Calendar App

  219. Mobile: The Mobile App for Sellers

  220. Moving your Master Lock lockbox to a new listing

  221. Multi-Family Listings

  222. My seller says they are not getting feedback, what do I do?

  223. New Listing Quick Start

  224. New Updates for the Mobile App

  225. Notification Troubleshooting

  226. Offer Manager

  227. Offer Registration for Canada

  228. Office Activity Report (Admin Only)

  229. Office Broadcast

  230. Office Broadcast

  231. Office Inventory Report (Admin Only)

  232. Office Monthly Activity Report (Admin Only)

  233. On my listing, it says that showings are not allowed. What can I do?

  234. Online Appointment Troubleshooting

  235. Our App Just Got A Makeover

  236. Overview of the Showing Calendar

  237. Pre-Scheduling Form

  238. Pricing Benchmark Report

  239. Profile & Settings

  240. Proposing a New Time

  241. Proposing New Times for Accompanied Showings

  242. Reports

  243. Resources

  244. Schedule a Curb Showing

  245. Schedule on Behalf of Another Agent

  246. Scheduling a 'Single Showing'

  247. Scheduling Calendar

  248. Scheduling From a Cancelled or Declined Showing

  249. Scheduling Listing Activity Report Emails

  250. Scheduling on Behalf Of Other Agents

  251. Seller Management

  252. Setting up your SentriLock Lockboxes

  253. Should I do anything if I re-list a listing?

  254. Showing Beacon®

  255. Showing Consent Form

  256. Showing Instructions Report (Admin Only)

  257. ShowingCart™

  258. Showings I Have Requested

  259. Showings On My Listings

  260. Showings On Our Listings

  261. Showings Report (Admin Only)

  262. ShowingTime and Zillow

  263. ShowingTime Android App Permissions

  264. ShowingTime Appointment Center Newsletters 2020

  265. ShowingTime Appointment Center Newsletters 2021

  266. ShowingTime Billing Information

  267. ShowingTime LIVE Video

  268. ShowingTime Messaging

  269. ShowingTime Waitlist

  270. ShowingTime Welcomes Centralized Showing Service Users

  271. Single Family Listings

  272. Submitting Feedback

  273. System Requirements

  274. Target Market Analysis

  275. Text-to-Voice Calls

  276. The Listing Activity Report

  277. The Seller's will be on vacation so the home can be shown at anytime, can you help?

  278. Top Showings Report (Admin Only)

  279. Troubleshooting SentriLock lockboxes

  280. Two-Way Text Messaging

  281. View and Send ShowingTime Live Connect Messages

  282. Viewing Buyer Activity

  283. Virtual Showings

  284. Voice Assist

  285. Webinars

  286. Welcome Greater Greenville Association of Realtors.

  287. Welcome Triangle MLS

  288. What are Buyer's Agent Contact Details?

  289. What are my Seller's Notification Preferences?

  290. What are the appointment center hours?

  291. What are the hours of operation?

  292. What do I need to know in regards to billing for the Appointment Center?

  293. What does "Display past appointments older than..." mean?

  294. What does it mean to merge listings?

  295. What does Required/Suggested Lead Time mean?

  296. What does the Allow Overlapping Appointments setting mean?

  297. What does the Appointment Required Appointment Type mean?

  298. What does the Courtesy Call Appointment Type mean?

  299. What does the Go and Show Appointment Type mean?

  300. What does the Refer to Listing Agent Appointment Type mean?

  301. What does the View Instructions only Appointment Type mean?

  302. What happened to the Resend App Access link?

  303. What If I Cannot Enable an Owner for SMS?

  304. What if I don't know how long the showing will take?

  305. What if I don't want a notification call when an appointment is confirmed?

  306. What if I forgot my password?

  307. What if I need to notify an assistant or partner?

  308. What if my contact details are not correct when I schedule?

  309. What if my log in is disabled?

  310. What is a CBS code?

  311. What is a Listing Agent Accompanied Showing?

  312. What is a Push Notification?

  313. What is a Showing Pin?

  314. What is a Virtual Showing?

  315. What is Service Level for?

  316. What is ShowingTime Live Connect?

  317. What is ShowingTime Secure Access?

  318. What is the Add Other Stop button used for when creating a tour?

  319. What is the Additional Instructions Section?

  320. What is the Agent Activity Report?

  321. What is the Allow Appt Center to Take Appts setting for?

  322. What is the difference between Abbreviated SMS and Long/Multi SMS?

  323. What is the Listing Activity Report?

  324. What is the Not Authorized Message?

  325. What is the Service Level Identifier for?

  326. What is the Showings I Have Requested Report?

  327. What number do agents call to schedule showings on my listings?

  328. What time does the appointment center stop making calls to my sellers?

  329. What's New

  330. When I share the feedback with my owner, what will they see?

  331. Where can I access my billing information?

  332. Where can I add specific notes for the appointment staff?

  333. Where can I find feedback requests from other agents on listings I have shown?

  334. Where do I change my login (username and password) information?

  335. Where do I enter sellers information?

  336. Where do I go to see Reports?

  337. Where do I setup my notification preferences?

  338. Where do I setup my notification preferences?

  339. Who owns my Client Data?

  340. Why am I not receiving email notifications for my listings?

  341. Why are access details so important?

  342. Why are some agents allowed to schedule on my listings when others can't?

  343. Why are Text messages and Push notifications delayed?

  344. Why are you / aren't you providing my sellers with the Buyer's Agent information?

  345. Why do I get a message that says "URL Expired" in the mobile app?

  346. Why Do I Get an Error Message When I Try to Log into ShowingTime, on a New Device?

  347. Why do I get notifications for appointments by email, text, or SMS when I opt out?

  348. Why Do I Need to Add Access Details in the 'Access Information' Section?

  349. Why Do I See Join Waitlist When I Try to Schedule?

  350. Why do I see names of other people in the listing change log?

  351. Why Do Some Statuses Prevent Me From Scheduling a Showing?

  352. Why does my ride-share app open when I choose directions to the property?

  353. Why Does ShowingTime Send Text/SMS Messages From Multiple Numbers?

  354. Why does the ShowingTime app ask for my location?

  355. Why should I update my phones software?

  356. Why would I want to share this information with Listing Agents?*

  357. Will my changes to the feedback template take effect immediately for all my outstanding requests?

Feedback and Knowledge Base

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Phone: 800-379-0057

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