All articles

  1. Access Details

  2. Access Information for Confirmed Showings

  3. Access Types

  4. Activity on Comparables Report

  5. Adding a Master Lock lockbox to your listing

  6. Adding a SentriLock lockbox to your listing

  7. Adding a Supra iBox lockbox to your listing

  8. Adding Buyers

  9. Agent Activity Report

  10. Agent Listings Report

  11. Agent Roster Report (Admin Only)

  12. Agent Showings Report (Admin Only)

  13. Am I required to share Buyer information with the Listing Office?

  14. Appointment Center Plus

  15. Appointment Rules

  16. Appointment Types

  17. Appointments & Scheduling

  18. Archive

  19. Are price change notifications sent to my past showing agents?

  20. Attachments

  21. Calendar Sync

  22. Calendar View for Appointments

  23. Can a listing report be automatically set up to be emailed to my seller once a week?

  24. Can buyers call the Appointment Center to schedule a showing?

  25. Can I add a mass note to my listings?

  26. Can I attach documents to my listings?

  27. Can I change the office details?

  28. Can I choose the Appointment Types for appointments in a Tour?

  29. Can I choose to from new types of Inspections?

  30. Can I configure my sellers for notifications?

  31. Can I have feedback sent directly to my sellers when the showing agent submits it?

  32. Can I opt out of certain emails?

  33. Can I opt out of notifications?

  34. Can I Print my Notifications?

  35. Can I print the ShowingCart Tour?

  36. Can I reschedule an appointment?

  37. Can I resend the confirmation email?

  38. Can I schedule a curb showing?

  39. Can I send Mass Notifications?

  40. Can I set my default Appointment Type for a showing?

  41. Can I set my sellers or their occupants up for text messaging?

  42. Can I share the tour details with the buyer?

  43. Can I switch between Abbreviated SMS and Long/Multi SMS?

  44. Can I upload a personal photo for my account?

  45. Can my seller communicate with ShowingTime?

  46. Can sellers call the Appointment Center?

  47. Configuring Contacts for Listing Agent Accompanied Showings

  48. Contact Methods & Management

  49. Copy Instructions

  50. Creating Feedback Templates

  51. Daily Summary Email

  52. Do I have to associate my client to the appointment?

  53. Do I need a separate password to use the mobile app?

  54. Do I need to do anything to get my lockboxes integrated with the Appointment Center?

  55. Do my sellers have different permission levels for appointments than I do?

  56. Do my sellers need to do anything for Appointment Center Plus appointments?

  57. Do you have information I can provide my seller?

  58. Do you notify Sellers of a change in plans?

  59. Do you restrict the hours that you call sellers to confirm showing requests?

  60. Does adding my clients data make scheduling more complicated?

  61. Does it matter what cell phone provider I have?

  62. Electronic Lockbox Integration

  63. Email Notifications

  64. Email Troubleshooting

  65. Enable Users

  66. FAQ: Billing

  67. FAQs

  68. Feedback

  69. Feedback Management

  70. Help, all my emails from ShowingTime come from someone else.

  71. How can I input my text messaging or SMS number?

  72. How can I manually enter feedback after speaking with the showing agent?

  73. How can I message the Showing Agent?

  74. How can I print the confirmation email with instructions to one page?

  75. How can I remedy issues with the Google Chrome Web browser?

  76. How can I remedy issues with the Internet Explorer Web browser?

  77. How can i remedy issues with the Mozilla Firefox Web browser?

  78. How can I remedy issues with the Safari Web browser?

  79. How can I see Past Notifications I have sent?

  80. How can I tell the seller I am done?

  81. How can I track Appointments that occurred in the Past?

  82. How can I troubleshoot browser issues?

  83. How can you tell an inspection request vs. a showing request?

  84. How do I add a Co-Listing Agent?

  85. How do I add a Co-Listing Agent?

  86. How do I add Owners or Occupants?

  87. How do I cancel an appointment?

  88. How do I change my password?

  89. How do I change my phone number/email address in ShowingTime?

  90. How do I choose different Appointment Types for appointments?

  91. How do I customize my feedback template?

  92. How do I enable text message notifications for myself?

  93. How do I login?

  94. How do I manage my feedback?

  95. How do I merge listings?

  96. How do I send an email notification about an upcoming open house to showing agents who have shown my listing in the last 180 days?

  97. How do I set my listing for Listing Agent Accompanied Showings?

  98. How do I set up my multi-unit listing?

  99. How do I take advantage of an Appointment Center Plus?

  100. How do I update my Live Connect notification preferences?

  101. How do I use the toll free number that ShowingTime provides?

  102. How do I view Feedback?

  103. How do you add a new listing?

  104. How does a listing get imported into ShowingTime, and what is imported during this process?

  105. How to Download the Mobile App

  106. How to use the ShowingTime App with your Master Lock lockbox.

  107. How to use the ShowingTime App with your SentriLock lockbox.

  108. How will the Appointment Center answer calls to and from my sellers?

  109. I have an electronic lock-box, how do I enable ShowingTime to pull access details into my reports?

  110. I have an older listing in my inventory, how do I remove it?

  111. I have more than one login - how do I link my account?

  112. I've been told that agents can't schedule inspections on my listings, what do I do?

  113. If I belong to more than one MLS, can I see both my profiles at once?

  114. Integration with Goomzee

  115. Integration with homesnap

  116. Integration with Master Lock

  117. Integration with SentriLock for Agents

  118. Integration with SentriLock for Brokers

  119. Integration with Supra for Agents

  120. Integration with Supra for Brokers

  121. Integrations

  122. Is feedback sent when I schedule on behalf of another agent?

  123. Is it required to enter this data for appointments?

  124. Is my data secure?

  125. Is new feedback automatically included on my seller's Listing Activity Report?

  126. Is the Appointment Center open on holidays?

  127. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  128. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  129. Is there an easy way to block an agent from showing a listing at a certain time?

  130. Key Set Management

  131. Lead Coordinator

  132. Linking Accounts

  133. Listing Activity Report

  134. Listing Activity Report: Adding Activity

  135. Listing Activity Report: Send Notification

  136. Listing Agent Accompanied Showings

  137. Listing Agent Accompanied Showings on Mobile

  138. Listing Change Log

  139. Listing Configuration & Settings

  140. Listing Data Tab

  141. Listing Setup Recommendations

  142. Listing Worksheet

  143. Login Issues

  144. Managing your client information

  145. Merge

  146. Message Center

  147. Messaging: How does messaging work?

  148. Messaging: Notification Methods

  149. Messaging: Overview

  150. MLS Data

  151. Mobile

  152. Mobile Scheduling using the ShowingTime App

  153. Mobile ShowingCart™

  154. Mobile: Access Information

  155. Mobile: Additional Information

  156. Mobile: Appointment Restrictions

  157. Mobile: Appointment Settings

  158. Mobile: Badges Gestures & Coloring

  159. Mobile: Feedback

  160. Mobile: Listing Contacts

  161. Mobile: Listing Worksheet

  162. Mobile: Push Notifications

  163. Mobile: Removing Notifications

  164. Mobile: Syncing Appointment(s) with your Calendar App

  165. Mobile: The Mobile App for Sellers

  166. Moving your Master Lock lockbox to a new listing

  167. Multi-Family Listings

  168. My seller says they are not getting feedback, what do I do?

  169. New Updates for the Mobile App

  170. Office Activity Report (Admin Only)

  171. Office Broadcast

  172. Office Inventory Report (Admin Only)

  173. Office Monthly Activity Report (Admin Only)

  174. Our App Just Got A Makeover

  175. Profile & Settings

  176. Proposing a New Time

  177. Proposing New Times for Accompanied Showings

  178. Reports

  179. Resources

  180. Schedule a Curb Showing

  181. Schedule on Behalf of Another Agent

  182. Scheduling a 'Single Showing'

  183. Scheduling From a Cancelled or Declined Showing

  184. Scheduling Listing Activity Report Emails

  185. Scheduling on Behalf Of Other Agents

  186. Seller Management

  187. Showing Instructions Report (Admin Only)

  188. ShowingCart™

  189. Showings I Have Requested

  190. Showings On My Listings

  191. Showings Report (Admin Only)

  192. ShowingTime Appointment Center Newsletters

  193. ShowingTime Messaging

  194. Single Family Listings

  195. Submitting Feedback

  196. System Requirements

  197. Target Market Analysis

  198. Text-to-Voice Calls

  199. The Listing Activity Report

  200. The Seller's will be on vacation so the home can be shown at anytime, can you help?

  201. Top Showings Report (Admin Only)

  202. Two-Way Text Messaging

  203. Viewing Buyer Activity

  204. Welcome Greater Greenville Association of Realtors.

  205. Welcome Triangle MLS

  206. What are my Seller's Notification Preferences?

  207. What are the appointment center hours?

  208. What are the hours of operation?

  209. What do I need to know in regards to billing for the Appointment Center?

  210. What does "Display past appointments older than..." mean?

  211. What does it mean to merge listings?

  212. What does Required/Suggested Lead Time mean?

  213. What does the Allow Overlapping Appointments setting mean?

  214. What if I don't know how long the showing will take?

  215. What if I forgot my password?

  216. What if I need to notify an assistant or partner?

  217. What is a CBS code?

  218. What is a Listing Agent Accompanied Showing?

  219. What is a Push Notification?

  220. What is a Showing Pin?

  221. What is Service Level for?

  222. What is ShowingTime Live Connect?

  223. What is the Agent Activity Report?

  224. What is the Allow Appt Center to Take Appts setting for?

  225. What is the difference between Abbreviated SMS and Long/Multi SMS?

  226. What is the Listing Activity Report?

  227. What is the Not Authorized Message?

  228. What is the Service level Identifier for?

  229. What is the Showings I Have Requested Report?

  230. What number do agents call to schedule showings on my listings?

  231. What time does the appointment center stop making calls to my sellers?

  232. What's New

  233. When I share the feedback with my owner, what will they see?

  234. Where can I add specific notes for the appointment staff?

  235. Where can I find feedback requests from other agents on listings I have shown?

  236. Where do I change my login (username and password) information?

  237. Where do I enter sellers information?

  238. Where do I go to see Reports?

  239. Where do I setup my notification preferences?

  240. Where do I setup my notification preferences?

  241. Who owns my Client Data?

  242. Why am I not receiving email notifications for my listings?

  243. Why are access details so important?

  244. Why are SMS's and Push notifications delayed?

  245. Why are some agents allowed to schedule on my listings when others can't?

  246. Why are you / aren't you providing my Sellers with the Showing Agents Name and Office?

  247. Why can't I schedule Appointment Center Plus appointments in the ShowingTime App?

  248. Why do I get a message that says "URL Expired" in the mobile app?

  249. Why do I get notifications for appointments by email, text, or SMS when I opt out?

  250. Why do I need to add access details in the 'Access Information' section?

  251. Why does ShowingTime send me text messages from multiple numbers?

  252. Why should I update my phones software?

  253. Why would I want to share this information with Listing Agents?*

  254. Will my changes to the feedback template take effect immediately for all my outstanding requests?

Feedback and Knowledge Base

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Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057

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