All articles

  1. Access Details

  2. Access Information for Confirmed Showings

  3. Access Types

  4. Activity on Comparables Report

  5. Adding a Master Lock lockbox to your listing

  6. Adding a SentriLock lockbox to your listing

  7. Adding a Supra iBox lockbox to your listing

  8. Adding Buyers

  9. Agent Activity Report

  10. Agent and Staff Management

  11. Agent Listings Report

  12. Agent Roster Report (Admin Only)

  13. Agent Showings Report (Admin Only)

  14. Am I required to share buyer information with the Listing Office?

  15. Appointment Center Plus

  16. Appointment Rule Examples

  17. Appointment Rules

  18. Appointment Types

  19. Appointments & Scheduling

  20. Archive

  21. Are price change notifications automatically sent to agents?

  22. As a showing agent, how can I see all of the showings that I request?

  23. Assisting Agent

  24. Attachments

  25. BIlling Invoice Overview

  26. Calendar Sync

  27. Calendar View for Appointments

  28. Can a listing report be automatically set up to be emailed to my seller once a week?

  29. Can buyers call the Appointment Center to schedule a showing?

  30. Can I add a mass note to my listings?

  31. Can I add agents to my office in ShowingTime?

  32. Can I attach documents to my listings?

  33. Can I change the office details?

  34. Can I change the size of the font in the mobile app?

  35. Can I choose the Appointment Types for appointments in a Tour?

  36. Can I choose to from new types of Inspections?

  37. Can I configure my sellers for notifications?

  38. Can I have feedback sent directly to my sellers when the showing agent submits it?

  39. Can I Notify Agents That Have an Upcoming Appointment of New Details on a Listing?

  40. Can I opt-out of certain emails?

  41. Can I opt-out of feedback requests?

  42. Can I opt-out of notifications?

  43. Can I prevent overlapping showings?

  44. Can I Print my Notifications?

  45. Can I print the ShowingCart Tour?

  46. Can I print the turn by turn directions for a tour?

  47. Can I rearrange the stops in my Tour?

  48. Can I reschedule an appointment?

  49. Can I reschedule the whole tour for a different day?

  50. Can I resend the confirmation email?

  51. Can I review messages in the mobile app?

  52. Can I schedule a curb showing?

  53. Can I schedule a tour with a listing that is not accepting online requests?

  54. Can I see my mileage?

  55. Can I see the appointment type of a listing before I schedule?

  56. Can I Send Mass Notifications?

  57. Can I set my default Appointment Type for a showing?

  58. Can I set my sellers or their occupants up for text messaging?

  59. Can I share details from the appointment screen?

  60. Can I share the buyer's agent details with my listing contacts?

  61. Can I share the tour details with the buyer?

  62. Can I switch between Abbreviated SMS and Long/Multi SMS?

  63. Can I upload a personal photo for my account?

  64. Can I Upload a Photo?

  65. Can I view the activities and history from older listings?

  66. Can Inspectors use ShowingTime?

  67. Can my seller communicate with ShowingTime?

  68. Can sellers call the Appointment Center?

  69. Configuring Contacts for Listing Agent Accompanied Showings

  70. Contact Methods & Management

  71. Copy Instructions

  72. Creating Feedback Templates

  73. Daily Summary Email

  74. Do I have to associate my client to the appointment?

  75. Do I need a separate password to use the mobile app?

  76. Do I need to do anything to get my lockboxes integrated with the Appointment Center?

  77. Do my sellers have different permission levels for appointments than I do?

  78. Do My Sellers Teed to do Anything for Appointment Center Plus Appointments?

  79. Do you have information I can provide my seller?

  80. Do you notify Sellers of a change in plans?

  81. Do you restrict the hours that you call sellers to confirm showing requests?

  82. Do You Support Coming Soon Listings?

  83. Does adding my clients data make scheduling more complicated?

  84. Does it matter what cell phone provider I have?

  85. Electronic Lockbox Integration

  86. Email Notifications

  87. Email Troubleshooting

  88. FAQ: Billing

  89. FAQs

  90. Feedback

  91. Feedback Management

  92. GLIDE/PEAD Integration

  93. Group Messaging

  94. Help, all my emails from ShowingTime come from someone else.

  95. Help, I'm missing a listing.

  96. Help: My Client Cannot Access Home by ShowingTime

  97. Home by ShowingTime

  98. How can I input my text messaging or SMS number?

  99. How can I manually enter feedback after speaking with the buyer's agent?

  100. How can I message the buyer's agent?

  101. How can I print the confirmation email with instructions to one page?

  102. How can I remedy issues with the Google Chrome Web browser?

  103. How can I remedy issues with the Internet Explorer Web browser?

  104. How can i remedy issues with the Mozilla Firefox Web browser?

  105. How can I remedy issues with the Safari Web browser?

  106. How can I see Past Notifications I have sent?

  107. How can I see the status of appointments in a Tour?

  108. How can I tell the seller I am done?

  109. How can I track appointments that occurred in the past?

  110. How can I troubleshoot browser issues?

  111. How can you tell an inspection request vs. a showing request?

  112. How do I add a Co-Listing Agent?

  113. How do I add a Co-Listing Agent?

  114. How do I add multiple listings to a Tour?

  115. How do I add Owners or Occupants?

  116. How do I cancel an appointment?

  117. How do I change my password?

  118. How do I change my phone number/email address in ShowingTime?

  119. How do I choose different Appointment Types for appointments?

  120. How do I customize my feedback template?

  121. How Do I Enable Scheduling for my Listing in ShowingTime?

  122. How do I enable text message notifications for myself?

  123. How do I get a one-day code?

  124. How do I login?

  125. How do I manage my feedback?

  126. How do I merge listings?

  127. How do I reactivate an expired listing?

  128. How do I send an email notification about an upcoming open house to agents who have shown my listing in the last 180 days?

  129. How do I set my listing for Listing Agent Accompanied Showings?

  130. How do I set up my multi-unit listing?

  131. How do I take advantage of an Appointment Center Plus?

  132. How do I unmerge a listing?

  133. How do I update my Live Connect notification preferences?

  134. How do I update showing instructions for my listing?

  135. How do I use the toll free number that ShowingTime provides?

  136. How do I view Feedback?

  137. How do you add a new listing?

  138. How does a listing get imported into ShowingTime, and what is imported during this process?

  139. How to Download the Mobile App

  140. How to use the ShowingTime App with your Master Lock lockbox.

  141. How to use the ShowingTime App with your SentriLock lockbox.

  142. How will I know my appointment is confirmed?

  143. How will the Appointment Center answer calls to and from my sellers?

  144. I have an electronic lock-box, how do I enable ShowingTime to pull access details into my reports?

  145. I have an older listing in my inventory, how do I remove it?

  146. I have more than one login - how do I link my account?

  147. I've been told that agents can't schedule inspections on my listings, what do I do?

  148. If I belong to more than one MLS, can I see both my profiles at once?

  149. Integration with CodeBox

  150. Integration with Goomzee

  151. Integration with Homesnap

  152. Integration with Master Lock

  153. Integration with Rently

  154. Integration with SentriLock for Agents

  155. Integration with SentriLock for Brokers

  156. Integration with Supra for Agents

  157. Integration with Supra for Brokers

  158. Integrations

  159. Is feedback sent when I schedule on behalf of another agent?

  160. Is it required to enter this data for appointments?

  161. Is my data secure?

  162. Is my Tour shared with my Buyer?

  163. Is new feedback automatically included on my seller's Listing Activity Report?

  164. Is the Appointment Center open on holidays?

  165. Is There a Buffer Time Between Appointments?

  166. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  167. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  168. Is there an easy way to block an agent from showing a listing at a certain time?

  169. Key Set Management

  170. Lead Coordinator

  171. Linking Accounts

  172. Listing Activity Report

  173. Listing Activity Report: Adding Activity

  174. Listing Activity Report: Send Notification

  175. Listing Agent Accompanied Showings

  176. Listing Agent Accompanied Showings on Mobile

  177. Listing Change Log

  178. Listing Configuration & Settings

  179. Listing Data Tab

  180. Listing Setup Recommendations

  181. Listing Sync FAQ

  182. Listing Worksheet

  183. Logging in to ShowingTime Frequently Asked Questions:

  184. Login Issues

  185. Managing Advanced Branding

  186. Managing your client information

  187. Merge

  188. Message Center

  189. Messaging: How does messaging work?

  190. Messaging: Notification Methods

  191. Messaging: Overview

  192. MLS Data

  193. Mobile

  194. Mobile App Profile

  195. Mobile Messaging

  196. Mobile Scheduling using the ShowingTime App

  197. Mobile ShowingCart™

  198. Mobile: Access Information

  199. Mobile: Additional Information

  200. Mobile: Appointment Restrictions

  201. Mobile: Appointment Settings

  202. Mobile: Badges Gestures & Coloring

  203. Mobile: Feedback

  204. Mobile: Listing Contacts

  205. Mobile: Listing Worksheet

  206. Mobile: Push Notifications

  207. Mobile: Removing Notifications

  208. Mobile: Syncing Appointment(s) with your Calendar App

  209. Mobile: The Mobile App for Sellers

  210. Moving your Master Lock lockbox to a new listing

  211. Multi-Family Listings

  212. My seller says they are not getting feedback, what do I do?

  213. New Listing Quick Start

  214. New Updates for the Mobile App

  215. Notification Troubleshooting

  216. Offer Registration for Canada

  217. Office Activity Report (Admin Only)

  218. Office Broadcast

  219. Office Broadcast

  220. Office Inventory Report (Admin Only)

  221. Office Monthly Activity Report (Admin Only)

  222. On my listing, it says that showings are not allowed. What can I do?

  223. Online Appointment Troubleshooting

  224. Our App Just Got A Makeover

  225. Overview of the Showing Calendar

  226. Pre-Scheduling Form

  227. Pricing Benchmark Report

  228. Profile & Settings

  229. Proposing a New Time

  230. Proposing New Times for Accompanied Showings

  231. Reports

  232. Resources

  233. Schedule a Curb Showing

  234. Schedule on Behalf of Another Agent

  235. Scheduling a 'Single Showing'

  236. Scheduling From a Cancelled or Declined Showing

  237. Scheduling Listing Activity Report Emails

  238. Scheduling on Behalf Of Other Agents

  239. Seller Management

  240. Setting up your SentriLock Lockboxes

  241. Should I do anything if I re-list a listing?

  242. Showing Beacon®

  243. Showing Consent Form

  244. Showing Instructions Report (Admin Only)

  245. ShowingCart™

  246. Showings I Have Requested

  247. Showings On My Listings

  248. Showings On Our Listings

  249. Showings Report (Admin Only)

  250. ShowingTime and Zillow

  251. ShowingTime Android App Permissions

  252. ShowingTime Appointment Center Newsletters 2017

  253. ShowingTime Appointment Center Newsletters 2018

  254. ShowingTime Appointment Center Newsletters 2019

  255. ShowingTime Appointment Center Newsletters 2020

  256. ShowingTime Appointment Center Newsletters 2021

  257. ShowingTime Billing Information

  258. ShowingTime LIVE Video

  259. ShowingTime Messaging

  260. ShowingTime Welcomes Centralized Showing Service Users

  261. Single Family Listings

  262. Submitting Feedback

  263. System Requirements

  264. Target Market Analysis

  265. Text-to-Voice Calls

  266. The Listing Activity Report

  267. The Seller's will be on vacation so the home can be shown at anytime, can you help?

  268. Top Showings Report (Admin Only)

  269. Troubleshooting SentriLock lockboxes

  270. Two-Way Text Messaging

  271. View and Send ShowingTime Live Connect Messages

  272. Viewing Buyer Activity

  273. Virtual Showings

  274. Voice Assist

  275. Webinars

  276. Welcome Greater Greenville Association of Realtors.

  277. Welcome Triangle MLS

  278. What are Buyer's Agent Contact Details?

  279. What are my Seller's Notification Preferences?

  280. What are the appointment center hours?

  281. What are the hours of operation?

  282. What do I need to know in regards to billing for the Appointment Center?

  283. What does "Display past appointments older than..." mean?

  284. What does it mean to merge listings?

  285. What does Required/Suggested Lead Time mean?

  286. What does the Allow Overlapping Appointments setting mean?

  287. What does the Appointment Required Appointment Type mean?

  288. What does the Courtesy Call Appointment Type mean?

  289. What does the Go and Show Appointment Type mean?

  290. What does the Refer to Listing Agent Appointment Type mean?

  291. What does the View Instructions only Appointment Type mean?

  292. What happened to the Resend App Access link?

  293. What if I don't know how long the showing will take?

  294. What if I don't want a notification call when an appointment is confirmed?

  295. What if I forgot my password?

  296. What if I need to notify an assistant or partner?

  297. What if my contact details are not correct when I schedule?

  298. What if my log in is disabled?

  299. What is a CBS code?

  300. What is a Listing Agent Accompanied Showing?

  301. What is a Push Notification?

  302. What is a Showing Pin?

  303. What is a Virtual Showing?

  304. What is Service Level for?

  305. What is ShowingTime Live Connect?

  306. What is ShowingTime Secure Access?

  307. What is the Add Other Stop button used for when creating a tour?

  308. What is the Additional Instructions Section?

  309. What is the Agent Activity Report?

  310. What is the Allow Appt Center to Take Appts setting for?

  311. What is the difference between Abbreviated SMS and Long/Multi SMS?

  312. What is the Listing Activity Report?

  313. What is the Not Authorized Message?

  314. What is the Service Level Identifier for?

  315. What is the Showings I Have Requested Report?

  316. What number do agents call to schedule showings on my listings?

  317. What time does the appointment center stop making calls to my sellers?

  318. What's New

  319. When I share the feedback with my owner, what will they see?

  320. Where can I access my billing information?

  321. Where can I add specific notes for the appointment staff?

  322. Where can I find feedback requests from other agents on listings I have shown?

  323. Where do I change my login (username and password) information?

  324. Where do I enter sellers information?

  325. Where do I go to see Reports?

  326. Where do I setup my notification preferences?

  327. Where do I setup my notification preferences?

  328. Who owns my Client Data?

  329. Why am I not receiving email notifications for my listings?

  330. Why are access details so important?

  331. Why are some agents allowed to schedule on my listings when others can't?

  332. Why are Text messages and Push notifications delayed?

  333. Why are you / aren't you providing my sellers with the Buyer's Agent information?

  334. Why do I get a message that says "URL Expired" in the mobile app?

  335. Why do I get notifications for appointments by email, text, or SMS when I opt out?

  336. Why Do I Need to Add Access Details in the 'Access Information' Section?

  337. Why do I see names of other people in the listing change log?

  338. Why do some statuses prevent me from scheduling a showing?

  339. Why does my ride-share app open when I choose directions to the property?

  340. Why does ShowingTime send me text messages from multiple numbers?

  341. Why does the ShowingTime app ask for my location?

  342. Why should I update my phones software?

  343. Why would I want to share this information with Listing Agents?*

  344. Will my changes to the feedback template take effect immediately for all my outstanding requests?

Feedback and Knowledge Base

Our support team is available from:

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Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057

Select the link at the top right of your screen for Live Chat.

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