Email Troubleshooting

Some emails can be incorrectly assigned to a spam or junk mail folder. In order to prevent this, ShowingTime is providing steps to filter and/or assign emails to keep them in your inbox.

Some mail providers are not represented here, and ShowingTime may not be able to assist you with them.
You may need to create more than one filter to allow email from ShowingTime.


Gmail


Step 1


Log in to Gmail

Step 2


Click the gear


Step 3


Select Settings

Step 4


Click on the Filters and Blocked Addresses tab at the top



Step 5


Make sure that emails from the addresses below are not listed under blocked addresses.
  • showings@showingtime.com
  • callcenter@showingtime.com
  • callcenter@showingtime.net
  • support@showingtime.com
  • support@showingtime.net

Step 6


Click the Create a New Filter link

Step 7


In the from field enter 'ShowingTime' for the name and enter callcenter@showingtime.com in the email address field. Then click Create filter with this search.

Step 8


On the next screen that comes up check the box "Never send it to Spam" and then click Create filter.



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AOL


Step 1


Log in to your AOL webmail account at https://mail.aol.com

Step 2


Click Contacts on the left then click the Add contact button at the top.



Step 3


Enter ShowingTime for the First and Last Name. Add the email address callcenter@showingtime.com to the email address field.
Additional Emails from ShowingTime will be from one of the addresses below
  • showings@showingtime.com
  • callcenter@showingtime.com
  • callcenter@showingtime.net
  • support@showingtime.com
  • support@showingtime.net




Step 4


Click the Add Contact button

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Hotmail


Step 1


Log in to the Hotmail/Outlook.com account

Step 2


Click on the gear icon in the upper right corner and then click options



Step 3


Under the Junk Mail section on the left side click on Blocked Senders

Step 4


Check to see if callcenter.showingtime.com is in this section and if so remove it

Step 5


Click on Safe Senders



Step 6


Make sure that emails from ShowingTime are not being blocked
Emails from ShowingTime will be from one of the addresses below:
  • showings@showingtime.com
  • callcenter@showingtime.com
  • callcenter@showingtime.net
  • support@showingtime.com
  • support@showingtime.net




Click Save at the top

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Yahoo


Step 1


Log in to your Yahoo Mail account.

Step 2


Click the gear in the upper right corner and then go to settings



Step 3


Click the Filters tab on the left then click the Add button to add a new Filter

Step 4


Name the filter 'ShowingTime' and enter callcenter@showingtime.com.

Step 5


Click Save



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Comcast


Step 1


Login to Comcast WebMail. In the upper right corner, select the gear icon then go to Setup.



Step 2


Click Filter Rules on the left then add a new rule on the right



Step 3


Name the rule and click the Add Condition link. Select Sender/From



Step 4


Enter callcenter@showingtime.com into the "contains" field. Click the Add Action Link and select Move to Folder.
Additional emails from ShowingTime will be from one of the addresses below:
  • showings@showingtime.com
  • callcenter@showingtime.com
  • callcenter@showingtime.net
  • support@showingtime.com
  • support@showingtime.net




Step 5


Make sure that the Inbox is selected as the folder to move to. Click Save in the bottom right corner.



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HostGator


HostGator is a domain hosting company. You will have to log in to your HostGator webmail account to check the settings.
https://support.hostgator.com/articles/how-to-access-your-email-through-cpanel

Step 1


Log in to your HostGator webmail account

Step 2


Click the SpamAssassin icon

Step 3


Click the Configure SpamAssassin button at the bottom of the page

Step 4


Add our email address callcenter@showingtime.com to one of the whitelist_from fields
Additional emails from ShowingTime will be from one of the addresses below:
  • showings@showingtime.com
  • callcenter@showingtime.com
  • callcenter@showingtime.net
  • support@showingtime.com
  • support@showingtime.net

Step 5


Click the Save Button

How to setup SpamAssassin: https://support.hostgator.com/articles/specialized-help/email/email-management/how-to-use-spam-assassin

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Network Solutions


Network solutions is a domain hosting company. You will have to log into your Network solutions webmail account to check the settings. Please see the link below. Follow the steps to add callcenter@showingtime.com as a safe sender.

Step 1


http://www.networksolutions.com/support/report-spam-manage-blacklist-whitelist-in-webmail/

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GoDaddy


GoDaddy is a domain hosting company. You will have to log into your GoDaddy webmail account to check the settings.

Step 1


Log in to your GoDaddy Webmail Workspace

Step 2


Click on the Settings Tab at the top then click Spam Settings



Step 3


Click on the Block list tab and see if there are any ShowingTime or Showing Suite email addresses, if there are, check the box to the left of them and click the Delete button.

Step 4


Click on the Allowed List tab and then click Add New



Step 5


Make sure that emails from callcenter@showingtime.com are not blocked
Additional emails from ShowingTime will be from one of the addresses below:
  • showings@showingtime.com
  • callcenter@showingtime.com
  • callcenter@showingtime.net
  • support@showingtime.com
  • support@showingtime.net

Step 6


Click OK and go back to the inbox

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Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

We’re ready to help via call, email or




Schedule appointments and view instructions on the go with the ShowingTime Mobile App.