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FAQs

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  1. FAQ: Billing

  2. How Can I Contact ShowingTime?

  3. Can I Send Mass Notifications?

  4. My seller says they are not getting feedback, what do I do?

  5. What are my Seller's Notification Preferences?

  6. What are the appointment center hours?

  7. Is the Appointment Center open on holidays?

  8. What time does the appointment center stop making calls to my sellers?

  9. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  10. I have an electronic lock-box, how do I enable ShowingTime to pull access details into my reports?

  11. Why Am I Not Receiving Email Notifications for My Listings?

  12. Is There An Easy Way to Block An Agent From Showing a Listing At a Certain Time?

  13. How does a listing get imported into ShowingTime, and what is imported during this process?

  14. If I Belong to More Than One MLS, Can I See Both My Profiles at Once?

  15. What is a Push Notification?

  16. What is a Showing Pin?

  17. What is the Agent Activity Report?

  18. What does the Refer to Listing Agent Appointment Type mean?

  19. What does the View Instructions only Appointment Type mean?

  20. What Does the Auto Confirm (Go and Show) Appointment Type mean?

  21. What Does the Courtesy Call Appointment Type Mean?

  22. What does the Appointment Required Appointment Type mean?

  23. What is the Listing Activity Report?

  24. What is the Showings I Have Requested Report?

  25. How Do I Login?

  26. How Do I Change My Password?

  27. What if I Forgot my Password?

  28. Do I need a separate password to use the mobile app?

  29. Does it matter what cell phone provider I have?

  30. Why should I update my phones software?

  31. How Do I Update My Profile?

  32. How do I change my phone number/email address in ShowingTime?

  33. Where Do I Change My Login (Username and Password) Information?

  34. Can I Upload a Personal Photo for My Account?

  35. Where do I Setup my Notification Preferences?

  36. Can I add a mass note to my listings?

  37. How do I enable text message notifications for myself?

  38. I Have More Than One Login - How Do I Link My Account?

  39. What is Service Level for?

  40. Can I Opt-Out of Certain Emails?

  41. Can I switch between Abbreviated SMS and Long/Multi SMS?

  42. Can I Notify Agents That Have an Upcoming Appointment of New Details on a Listing?

  43. How can I input my text messaging or SMS number?

  44. How do I manage my feedback?

  45. How do I customize my feedback template?

  46. Will my changes to the feedback template take effect immediately for all my outstanding requests?

  47. Can I have feedback sent directly to my sellers when the showing agent submits it?

  48. Where can I find feedback requests from other agents on listings I have shown?

  49. Is new feedback automatically included on my seller's Listing Activity Report?

  50. How can I manually enter feedback after speaking with the buyer's agent?

  51. Is feedback sent when I schedule on behalf of another agent?

  52. What is the Allow Appt Center to Take Appts setting for?

  53. Why Do I Need to Add Access Details in the 'Access Information' Section?

  54. What does Required/Suggested Lead Time mean?

  55. Where can I add specific notes for the appointment staff?

  56. What does it mean to merge listings?

  57. How do I merge listings?

  58. I have an older listing in my inventory, how do I remove it?

  59. Are price change notifications automatically sent to agents?

  60. How do I send an email notification about an upcoming open house to agents who have shown my listing in the last 180 days?

  61. Where Do I Enter Sellers Information?

  62. What does the Allow Overlapping Appointments setting mean?

  63. What Do I Need to Know in Regards to Billing for the Appointment Center?

  64. Can sellers call the Appointment Center?

  65. Can Buyers Call the Appointment Center to Schedule a Showing?

  66. Do you restrict the hours that you call sellers to confirm showing requests?

  67. How will the Appointment Center answer calls to and from my sellers?

  68. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?

  69. Why are you / aren't you providing my sellers with the Buyer's Agent information?

  70. Can a Listing Report Be Automatically Set Up To Be Emailed to My Seller Once a Week?

  71. Merge FAQ's

  72. Can I configure my sellers for notifications?

  73. Do you notify Sellers of a change in plans?

  74. Can I Respond to the Text Messages Sent from ShowingTime?

  75. Do My Sellers Have Different Permission Levels for Appointments Than I Do?

  76. Why Does ShowingTime Send Text/SMS Messages From Multiple Numbers?

  77. Where Do I Edit My ShowingTime Profile?

  78. Can I opt-out of notifications?

  79. Can I print the ShowingCart Tour?

  80. How can I print the confirmation email with instructions to one page?

  81. Who owns my Client Data?

  82. Is my data secure?

  83. Is it required to enter this data for appointments?

  84. Why would I want to share this information with Listing Agents?*

  85. Does adding my clients data make scheduling more complicated?

  86. How can I message the buyer's agent?

  87. Do I have to associate my client to the appointment?

  88. Can I reschedule an appointment?

  89. Why do I get notifications for appointments by email, text, or SMS when I opt out?

  90. How do I choose different Appointment Types for appointments?

  91. Can I choose to from new types of Inspections?

  92. Can I choose the Appointment Types for appointments in a Tour?

  93. Am I required to share buyer information with the Listing Office?

  94. Can I set my default Appointment Type for a showing?

  95. What if I don't know how long the showing will take?

  96. Why are access details so important?

  97. Can I Schedule Curb Showings?

  98. What is a Listing Agent Accompanied Showing?

  99. How do I set my listing for Listing Agent Accompanied Showings?

  100. Can I Print my Notifications?

  101. What is the Service Level Identifier for?

  102. Why are some agents allowed to schedule on my listings when others can't?

  103. Do My Sellers Teed to do Anything for Appointment Center Plus Appointments?

  104. How do I take advantage of an Appointment Center Plus?

  105. Can I Access ShowingTime when I am Overseas?

  106. The Seller’s Will Be On Vacation, and the Home Can Be Shown at Anytime, Can You Help?

  107. How do I set up my multi-unit listing?

  108. Why do I get a message that says "URL Expired" in the mobile app?

  109. How Will I Know If My Appointment is Confirmed?

  110. Can my seller communicate with ShowingTime?

  111. When I share the feedback with my owner, what will they see?

  112. Can I Share the Tour Details with the Buyer?

  113. How can I see Past Notifications I have sent?

  114. What is a CBS code?

  115. I've been told that agents can't schedule inspections on my listings, what do I do?

  116. Can I change the office details?

  117. How Do I Cancel an Appointment?

  118. Can I attach documents to my listings?

  119. What does "Display past appointments older than..." mean?

  120. What Number Do Agents Call to Schedule Showings on My Listings?

  121. What are the hours of operation?

  122. How do I add a Co-Listing Agent?

  123. How do I add Owners or Occupants?

  124. How do I update my Live Connect notification preferences?

  125. What is ShowingTime Live Connect?

  126. How can I remedy issues with the Safari Web browser?

  127. How can I remedy issues with the Internet Explorer Web browser?

  128. How Do I Enable Scheduling for my Listing in ShowingTime?

  129. How can i remedy issues with the Mozilla Firefox Web browser?

  130. How can I remedy issues with the Google Chrome Web browser?

  131. How can I troubleshoot browser issues?

  132. What is the Not Authorized Message?

  133. How Do You Add a New Listing?

  134. How do I use the toll free number that ShowingTime provides?

  135. How do I view Feedback?

  136. Where Can I see My Reports?

  137. What Happened to The Resend App Access Link?

  138. Assisting Agent

  139. Why does the ShowingTime app ask for my location?

  140. As a showing agent, how can I see all of the showings that I request?

  141. Can I review messages in the mobile app?

  142. How do I add multiple listings to a Tour?

  143. Can I rearrange the stops in my Tour?

  144. Is my Tour shared with my Buyer?

  145. How can I see the status of appointments in a Tour?

  146. Can I reschedule the whole tour for a different day?

  147. Can I schedule a tour with a listing that is not accepting online requests?

  148. What is the Add Other Stop button used for when creating a tour?

  149. Can I print the turn by turn directions for a tour?

  150. Can Inspectors use ShowingTime?

  151. Can I see the appointment type of a listing before I schedule?

  152. What if I don't want a notification call when an appointment is confirmed?

  153. What is the Additional Instructions Section?

  154. Can I add agents to my office in ShowingTime?

  155. Logging in to ShowingTime Frequently Asked Questions:

  156. What if My Log In is Disabled?

  157. Can I share the buyer's agent details with my listing contacts?

  158. Should I do anything if I re-list a listing?

  159. How do I reactivate an expired listing?

  160. Can I view the activities and history from older listings?

  161. Why do I see names of other people in the listing change log?

  162. How do I unmerge a listing?

  163. Can I opt-out of feedback requests?

  164. Notification Troubleshooting

  165. Help, I'm Missing a Listing.

  166. On my listing, it says that showings are not allowed. What can I do?

  167. How do I update showing instructions for my listing?

  168. Can I Upload a Photo?

  169. Can I Share Details From the Appointment Screen?

  170. Help: My Client Cannot Access Home by ShowingTime

  171. How Can I Prevent or Allow Overlapping Appointments?

  172. Where Can I Access my Billing Information?

  173. Is There a Buffer Time Between Appointments?

  174. What is a Virtual Showing?

  175. Listing Sync FAQ

  176. Why does my ride-share app open when I choose directions to the property?

  177. What if my contact details are not correct when I schedule?

  178. Why Do Some Statuses Prevent Me From Scheduling a Showing?

  179. Appointment Rule Examples

  180. What are Buyer's Agent Contact Details?

  181. Do You Support Coming Soon Listings?

  182. I Cannot Select a Longer/Shorter Appointment Length

  183. Why Do I See Join Waitlist When I Try to Schedule?

  184. What If I Cannot Enable an Owner for SMS?

  185. How to Resolve Certificate Errors on Older Macs / Windows 7 PCs

  186. Can I Add Gate Code Information to a Listing?

  187. Can I Change the Status of My Listing?

  188. Why Do I Get an Error Message When I Try to Log into ShowingTime, on a New Device?

  189. How Do I Know if Mass Notifications are Sent?

  190. If I Update Showing Instructions, will Agents That Have Upcoming Appointments be Notified?

  191. Where Can I Find Out More Information on Offer Manager?

  192. Can My Client Receive an Activity Report?

  193. My Client is Having Trouble with the App. It Says It Can't Find A Listing Associated With Their Email?

  194. How Can I Opt-In/Opt-Out from Messages?

  195. How Are Announcement Emails Configured?

  196. Listing Worksheet Attachment Troubleshooting

  197. What Does it Mean to Verify The Access Details?

  198. How Can I Troubleshoot when Agents Tell Me That Showings Are Not Allowed

  199. How Do I Remove a Duplicate Listing?

  200. Why Can Some Agents Schedule on My Listings from Outside of My MLS?

  201. How Do I Leave a Waitlist?

  202. An Offer Has Been Accepted on My Listing, How Can I Prevent Future Showings?

  203. Can Agents from Other Markets Schedule on my Listing?

  204. Why are So Many Feedback Requests Sent to me?

  205. How Do I Send Mass Notifications from the Mobile App?

  206. How Do I Opt In to SMSs?

  207. What Does the Message “SMS Was Blocked by the Recipient’s Mobile Phone Carrier” Mean?

  208. The ShowingTime Link is Not on My Listing in the Columbus Board of Realtors

  209. The Scheduling Link on My Listing in the Houston Association of Realtors Doesn’t Go to ShowingTime

  210. The ShowingTime Scheduling Icon/Link is not Appearing on My Listing in IRES MLS

  211. The Scheduling Icon / Link is Not Appearing on My Listing in the MLS Property Information Network

  212. My Listing Defaults to Not Allow Online Scheduling When it Syncs from the MLS.

  213. My Listing is Not Syncing to ShowingTime from Realtracs

  214. Can I Share Information About My Listing with an Agent or My Client?

Feedback and Knowledge Base

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Our support team is available from:

Monday–Friday, 7am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 888-367-4009
Email: support@showingtime.com

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.

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