What Does the Courtesy Call Appointment Type Mean?
The Courtesy Call appointment type means that appointment requests are documented and immediately confirmed. A phone call will be placed to designated listing contacts informing them of the confirmed appointment. It is typically used with homes whose occupants are very flexible.
This option is also ideal if your seller will be out of the home during a set period and agrees for you to show the home within that time.
For example, if your client will be at the office from 9 a.m. to 5 p.m. on weekdays and has agreed to appointments while they’re gone, you can set the listing to Courtesy Call to immediately confirm appointment requests.
Please Note: Even though the Courtesy Call appointment type is best for vacant homes, it may still be used on a property that is occupied.
This option is also ideal if your seller will be out of the home during a set period and agrees for you to show the home within that time.
For example, if your client will be at the office from 9 a.m. to 5 p.m. on weekdays and has agreed to appointments while they’re gone, you can set the listing to Courtesy Call to immediately confirm appointment requests.
We recommend working with your seller to understand the options.
With the mobile app or website, you can change the appointment type for your listings at any time, even to Appointment Required when listing contacts must be notified before an appointment is confirmed. You can use Appointment Rules to set up exceptions for certain times, certain days, or certain times and days.
