Notification Troubleshooting

A missed email or text (SMS) can be problematic if you are waiting to show a home. If you are not getting notifications, then there are a few things you can try.

For your phone, you may be able to solve problems simply turning it off and then back on again. You may also need to dig a little deeper. We've compiled a list of things you check.

Please Note: You should always follow your device's manual or manufacturer's website for details on troubleshooting and care of your device.

Check your Notification Preferences

By default, ShowingTime sends texts and push notifications during the hours of 8 am to 10 pm in your time zone. However, you can decide to receive these notifications at any time by selecting a switch in your profile.

On mobile

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On desktop

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Check your device settings

This step will vary for each device. You should look for any Do Not Disturb, Background Data, or Silent settings.
You may have different notification settings for different apps. Be sure to check the ShowingTime app configuration.

Check for blocked phone numbers

This step will also vary for each device. You should review the phone numbers that you have blocked recently. ShowingTime sends notifications from multiple numbers.

Check for blocked email addresses

Different Email providers may classify an email incorrectly. You can review the article below to troubleshoot.

Read more

Contact your provider

Your provider may be experience delays or an outage. You should follow up with them to determine if any issues are being caused by one of these items.

Push notifications are not affected by most provider issues. Poor Network strength may delay these notifications.

Please Note: Changes to notification preferences will not affect appointments that are already in progress.


  1. FAQ: Billing
  2. Can I send mass notifications?
  3. My seller says they are not getting feedback, what do I do?
  4. What are my Seller's Notification Preferences?
  5. What are the appointment center hours?
  6. Is the Appointment Center open on holidays?
  7. What time does the appointment center stop making calls to my sellers?
  8. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?
  9. I have an electronic lock-box, how do I enable ShowingTime to pull access details into my reports?
  10. Why am I not receiving email notifications for my listings?
  11. Is there an easy way to block an agent from showing a listing at a certain time?
  12. How does a listing get imported into ShowingTime, and what is imported during this process?
  13. If I belong to more than one MLS, can I see both my profiles at once?
  14. What is a Push Notification?
  15. What is a Showing Pin?
  16. What is the Agent Activity Report?
  17. What does the Refer to Listing Agent Appointment Type mean?
  18. What does the View Instructions only Appointment Type mean?
  19. What does the Go and Show Appointment Type mean?
  20. What does the Courtesy Call Appointment Type mean?
  21. What does the Appointment Required Appointment Type mean?
  22. What is the Listing Activity Report?
  23. What is the Showings I Have Requested Report?
  24. How do I login?
  25. How do I change my password?
  26. What if I forgot my password?
  27. Do I need a separate password to use the mobile app?
  28. Does it matter what cell phone provider I have?
  29. Why should I update my phones software?
  30. How do I change my phone number/email address in ShowingTime?
  31. Where do I change my login (username and password) information?
  32. Can I upload a personal photo for my account?
  33. Where do I setup my notification preferences?
  34. Can I add a mass note to my listings?
  35. How do I enable text message notifications for myself?
  36. I have more than one login - how do I link my account?
  37. What is Service Level for?
  38. Can I opt out of certain emails?
  39. Can I switch between Abbreviated SMS and Long/Multi SMS?
  40. How can I input my text messaging or SMS number?
  41. How do I manage my feedback?
  42. How do I customize my feedback template?
  43. Will my changes to the feedback template take effect immediately for all my outstanding requests?
  44. Can I have feedback sent directly to my sellers when the showing agent submits it?
  45. Where can I find feedback requests from other agents on listings I have shown?
  46. Is new feedback automatically included on my seller's Listing Activity Report?
  47. How can I manually enter feedback after speaking with the buyer's agent?
  48. Is feedback sent when I schedule on behalf of another agent?
  49. What is the Allow Appt Center to Take Appts setting for?
  50. Why do I need to add access details in the 'Access Information' section?
  51. What does Required/Suggested Lead Time mean?
  52. Where can I add specific notes for the appointment staff?
  53. What does it mean to merge listings?
  54. How do I get a one-day code?
  55. How do I merge listings?
  56. I have an older listing in my inventory, how do I remove it?
  57. Are price change notifications automatically sent to agents?
  58. How do I send an email notification about an upcoming open house to agents who have shown my listing in the last 180 days?
  59. Where do I enter sellers information?
  60. What does the Allow Overlapping Appointments setting mean?
  61. What do I need to know in regards to billing for the Appointment Center?
  62. Can sellers call the Appointment Center?
  63. Can buyers call the Appointment Center to schedule a showing?
  64. Do you restrict the hours that you call sellers to confirm showing requests?
  65. How will the Appointment Center answer calls to and from my sellers?
  66. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime Appointment Center?
  67. Why are you / aren't you providing my sellers with the Buyer's Agent information?
  68. Can a listing report be automatically set up to be emailed to my seller once a week?
  69. Can I configure my sellers for notifications?
  70. Do you notify Sellers of a change in plans?
  71. Do my sellers have different permission levels for appointments than I do?
  72. Why does ShowingTime send me text messages from multiple numbers?
  73. Where do I setup my notification preferences?
  74. Can I opt-out of notifications?
  75. Can I print the ShowingCart Tour?
  76. How can I print the confirmation email with instructions to one page?
  77. Who owns my Client Data?
  78. Is my data secure?
  79. Is it required to enter this data for appointments?
  80. Why would I want to share this information with Listing Agents?*
  81. Does adding my clients data make scheduling more complicated?
  82. How can I message the buyer's agent?
  83. Do I have to associate my client to the appointment?
  84. Can I reschedule an appointment?
  85. Why do I get notifications for appointments by email, text, or SMS when I opt out?
  86. How do I choose different Appointment Types for appointments?
  87. Can I choose to from new types of Inspections?
  88. Can I choose the Appointment Types for appointments in a Tour?
  89. Am I required to share Buyer information with the Listing Office?
  90. Can I set my default Appointment Type for a showing?
  91. What if I don't know how long the showing will take?
  92. Why are access details so important?
  93. Can I schedule a curb showing?
  94. What is a Listing Agent Accompanied Showing?
  95. How do I set my listing for Listing Agent Accompanied Showings?
  96. Can I Print my Notifications?
  97. What is the Service level Identifier for?
  98. Why are some agents allowed to schedule on my listings when others can't?
  99. Do my sellers need to do anything for Appointment Center Plus appointments?
  100. How do I take advantage of an Appointment Center Plus?
  101. Why can't I schedule Appointment Center Plus appointments in the ShowingTime App?
  102. The Seller's will be on vacation so the home can be shown at anytime, can you help?
  103. How do I set up my multi-unit listing?
  104. Why do I get a message that says "URL Expired" in the mobile app?
  105. Can my seller communicate with ShowingTime?
  106. When I share the feedback with my owner, what will they see?
  107. Can I share the tour details with the buyer?
  108. How can I see Past Notifications I have sent?
  109. What is a CBS code?
  110. I've been told that agents can't schedule inspections on my listings, what do I do?
  111. Can I change the office details?
  112. How do I cancel an appointment?
  113. Can I attach documents to my listings?
  114. What does "Display past appointments older than..." mean?
  115. What number do agents call to schedule showings on my listings?
  116. What are the hours of operation?
  117. How do I add a Co-Listing Agent?
  118. How do I add Owners or Occupants?
  119. How do I update my Live Connect notification preferences?
  120. What is ShowingTime Live Connect?
  121. How can I remedy issues with the Safari Web browser?
  122. How can I remedy issues with the Internet Explorer Web browser?
  123. How Do I Enable Scheduling for my Listing in ShowingTime?
  124. How can i remedy issues with the Mozilla Firefox Web browser?
  125. How can I remedy issues with the Google Chrome Web browser?
  126. How can I troubleshoot browser issues?
  127. What is the Not Authorized Message?
  128. How do you add a new listing?
  129. How do I use the toll free number that ShowingTime provides?
  130. How do I view Feedback?
  131. Where do I go to see Reports?
  132. Can I resend the confirmation email?
  133. What happened to the Resend App Access link?
  134. Assisting Agent
  135. Why does the ShowingTime app ask for my location?
  136. As a showing agent, how can I see all of the showings that I request?
  137. Can I review messages in the mobile app?
  138. How do I add multiple listings to a Tour?
  139. Can I rearrange the stops in my Tour?
  140. Is my Tour shared with my Buyer?
  141. How can I see the status of appointments in a Tour?
  142. Can I reschedule the whole tour for a different day?
  143. Can I schedule a tour with a listing that is not accepting online requests?
  144. What is the Add Other Stop button used for when creating a tour?
  145. Can I print the turn by turn directions for a tour?
  146. Can Inspectors use ShowingTime?
  147. Can I see the appointment type of a listing before I schedule?
  148. What if I don't want a notification call when an appointment is confirmed?
  149. Can I add agents to my office in ShowingTime?
  150. Logging in to ShowingTime Frequently Asked Questions:
  151. What if my log in is disabled?
  152. Can I share the buyer's agent details with my listing contacts?
  153. Should I do anything if I re-list a listing?
  154. How do I reactivate an expired listing?
  155. Can I view the activities and history from older listings?
  156. Why do I see names of other people in the listing change log?
  157. How do I unmerge a listing?
  158. Can I opt-out of feedback requests?
  159. Notification Troubleshooting
  160. Help, I'm missing a listing.
  161. On my listing, it says that showings are not allowed. What can I do?
  162. How do I update showing instructions for my listing?
  163. Can I share details from the appointment screen?
  164. Help: My client cannot access My Home
  165. Can I prevent overlapping showings?
  166. Where can I access my billing information?
  167. Is there a buffer time between appointments?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.