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Access Details

Keeping your Access Details Up-To-Date

The buyer's agents and owners will benefit from having the correct access details. You can update your listings to include the alarm code, lock-box details, and even notes about pets. The buyer's agent will be able to plan ahead with their buyer to prepare for that crated kitty or dog in the backyard. Knowing where the lock-box is and what to do with the lights after the showing, creates a positive experience that might entice faster feedback responses.

The Listing Worksheet

The listing worksheet contains the contacts and settings that allow appointments to take place on the listing. The Access information section of the worksheet can also help a showing to occur. You can update the Showing Instructions, Access details, and alarm notes to make sure that the owner and agents are prepared for the showings.

Gate code: A listing may require a gate code to be input before an agent can even reach the lockbox. As a listing agent, you can add this to the listing worksheet on mobile or desktop.

Access Notes:  Any specific details to help the Buyer's Agent to access the property can be added to this field.

Note: You can also confirm the access information when confirming the appointment.

How to Confirm the Access Information

When a showing is scheduled on your listing you can confirm the access details for those appointments that are not set to Auto Confirm (Go and Show). You can click on the Reports section of the main menu or the More Details link in the email.

From the Showings On My Listings report, click on the showing awaiting confirmation:

The drop-down box will contain a list of the access possibilities.

When you select one, additional text boxes will be shown for you to add details.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057

Select the link at the top right of your screen for Live Chat.

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