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Pre-Scheduling Form

The Pre-Scheduling form editor is available to office staff and managers. You can find this form under the Office Setup menu option. Typical usage of this form is a Covid Safety Acknowledgment message.

Frequently Asked Questions

The form editor is not available in all markets

Let's take a look at the different sections of the form.

Form Text Display

There are three options. The default form will contain Covid-19 Appointment Safety Acknowledgment information. You cannot edit this form to change the details.

Custom will allow you to edit the form to add or remove details.
When you select custom, you will also have the option to create a new blank form.
You can also disable the form by selecting Off.
Turning the pre-scheduling form on or off will not affect appointments already in progress.

Form Title

This will be displayed at the top of the window that appears before an agent can schedule an appointment on a listing. It appears for desktop, tablet and mobile app users. The form title can be a max of 100 characters.

Message Body Text

This area will contain your message. You can add text to cover any pre-scheduling event. Please be aware that this form is displayed in the mobile app as well. Long content may be difficult to navigate.

The toolbar options include (in order from left to right):
  • Raw HTML Editor
  • Text Formatting buttons
  • Font Size controls
  • Font Color controls
  • Bold
  • Italic
  • Underline
  • Numbered Lists
  • Un-numbered Lists
  • Subscript controls
  • Superscript controls
  • Outdent controls
  • Indent controls
  • Justification controls
    • Justify Left
    • Justify Center
    • Justify Right
  • Strikethrough
  • Add Hyperlink
  • Remove Hyperlink
  • Style Cleaner
  • Horizontal Rule

Accept/Decline Button Labels

If using the Custom form option, you can customize the text on the labels. Each label can be a max of 50 characters.

When the agent presses the accept/ok button, the acceptance of the form text will be logged as part of the Activity Log for the listing. If the agent does not agree to the information provided, they will be returned to the scheduling request screen.

You will have the option to Preview the form. Save the form to enable the change immediately.

Frequently Asked Questions

How can I create a custom form?
  1. Click on Form Management under Office Setup.
  2. Toggle to Custom and begin editing the Default Form message provided by ShowingTime, or
  3. Click Create New Form to start a new Form from scratch.
  4. Enter the Form Title for your custom Form.
  5. Enter the message in the text box.
  6. Enter button labels for how agents will accept/decline your Form message.
  7. Click Save to save the form.

  8. The form will be applied to each showing request that comes through for your office.

What if my office does not want to use a Pre-Scheduling Form?

If an office does not want to use the Pre-Scheduling Form for incoming showing requests, they can easily turn off the form by toggling the Off button at the top of the Pre-Scheduling Form Editor.
Turning the pre-scheduling form on or off will not affect appointments already in progress.

Note: Certain settings and features are determined by your office, association, board, or MLS and may not be available in all markets. The information presented in our training materials is a general representation of ShowingTime products.

Please contact with any questions on the integration in your market.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.

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