View and Send ShowingTime Live Connect Messages




Overview


ShowingTime Live Connect is an add-on service available for purchase by users of the ShowingTime Appointment Center. It provides 24/7/365 live message taking coverage, with specialists available to answer all calls.

ShowingTime delivers messages via text message, email and/or through ShowingTime mobile app push notifications. Live Connect users can also quickly pull a log of all messages from their browser or review them in the mobile app.

Live Connect Message Log


On the home screen, you will see a new link to view the message log.








This log will contain all the messages you have been sent as an agent. You can search by Date or Time Range and export the list to a CSV.
Messages can be resent to an agent by selecting the Resend button.


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As a Staff or Manager level user in the ShowingTime Appointment Center, you can Take a Message. This is in addition to the Live Connect service described here.

Step 1: Select the Take a Message button from the dashboard.




Step 2: Search for an agent in your office.



You can search for agents by Name, MLS Agent ID, MLS Office ID, or by using the Advanced Search options.

Step 3: Select the Agent.





Step 4: Enter the message details.



You should include all contact information and the message that was left.
If your office also subscribes to the Assisting Agent product, any agents who are covering will also receive this message. A note will automatically be included in the body of the message to make these agents aware of this.
If you select the wrong agent, you can change them by clicking in the Agent selection area.

Step 5: Press Send Message to deliver the message to the selected agent.




Step 6 (As a Staff or Manager): Select the View Sent Messages link on the desktop dashboard.




You will see a list of messages that have been sent to your office's agents. You can search for messages sent to a particular agent and by time. Messages can be exported to .CSV, and you can resend a message to an agent.




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You can also receive messages via email:




Messages can also be delivered to the ShowingTime mobile app.



Your role within the ShowingTime Appointment Center and your Board/Association may be different.



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Viewing the Messages on your mobile device


You will see the messages in the Notification Center.



Tapping on the message will display it for you.





A list of all messages for review will be added to the mobile device soon.


Remember to update your notification preferences for Live Connect.





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Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.