Appointment Rules
Overview
Seller and agent schedules vary from day to day. ShowingTime provides a way for agents to change the way appointments occur, which differs from the day-to-day standard ones. Setting an Appointment Rule will change the normal outcome for confirming showings. Rules can block (Showing Restriction) appointments, or change the confirmation process (Showing Exception).
Getting Started: Creating Appointment Rules
Appointment rules can be managed in two places on the listing worksheet.
![Image: https://support.showingtime.com/img/listing_worksheet/restrictions/stac_apptrestriction_worksheet.jpg](https://support.showingtime.com/img/listing_worksheet/restrictions/stac_apptrestriction_worksheet.jpg)
In some markets, when Allow Overlapping Showings is set to no, a user will be unable to schedule appointments back-to-back. This is known as buffer time.
![Image: https://support.showingtime.com/img/listing_worksheet/restrictions/stac_apptrestrictions_tab.jpg](https://support.showingtime.com/img/listing_worksheet/restrictions/stac_apptrestrictions_tab.jpg)
Start off by clicking Add New Showing Rule button located in either section.
Step 1
Showing Restriction will already be selected for the 'Rule Type', so enter a Rule Reason
Step 2
Choose the duration of your rule, Timed or All-day
Step 3
Choose the rule date duration, One-time or
![Image: https://support.showingtime.com/img/listing_worksheet/exceptions/repeatingsmall.png](https://support.showingtime.com/img/listing_worksheet/exceptions/repeatingsmall.png)
![](https://support.showingtime.com/img/listing_worksheet/exceptions/repeatingsmall.png)
Step 4
Click the Save Showing Rule button to apply your rule
Step 1
Select Showing Exception for the Rule Type
Step 2
Choose the Appointment Type for your exception
Step 3
Add a Rule Name & Rule Description
![Image: https://support.showingtime.com/img/listing_worksheet/exceptions/stacexceptions5_8.jpg](https://support.showingtime.com/img/listing_worksheet/exceptions/stacexceptions5_8.jpg)
Step 4
Choose the duration of your rule, Timed or All-day
Step 5
Choose the rule date duration, One-time or
![](https://support.showingtime.com/img/listing_worksheet/exceptions/repeatingsmall.png)
![](https://support.showingtime.com/img/listing_worksheet/exceptions/repeatingsmall.png)
Step 6
If your exception requires any of the following, be sure to enter the information as necessary:
- Rule Contacts: Who will be contacted and how
- Appointment Restrictions: Required or Suggested Lead Times
- Access Information: Only change if it is different than the normal method of access
Step 7
Click the Save Showing Rule button to apply your rule
Basic Layout & Calendar Views
Calendar View Options
![Image: https://support.showingtime.com/img/listing_worksheet/restrictions/calendarviewoptions.png](https://support.showingtime.com/img/listing_worksheet/restrictions/calendarviewoptions.png)
Located at the top of the Restrictions tab are the Calendar View Options. This includes options to change the view depending on your needs. There is also a button to add a rule, as well as options to change specific days, weeks, or months depending on your view selection.
Month View![Image: https://support.showingtime.com/img/listing_worksheet/exceptions/calendarviewdemo.png](https://support.showingtime.com/img/listing_worksheet/exceptions/calendarviewdemo.png)
![Image: https://support.showingtime.com/img/listing_worksheet/exceptions/calendarviewdemoweek.png](https://support.showingtime.com/img/listing_worksheet/exceptions/calendarviewdemoweek.png)
Day View
![Image: https://support.showingtime.com/img/listing_worksheet/exceptions/calendarviewdemoday.png](https://support.showingtime.com/img/listing_worksheet/exceptions/calendarviewdemoday.png)
![Image: https://support.showingtime.com/img/listing_worksheet/exceptions/listviewdemo.png](https://support.showingtime.com/img/listing_worksheet/exceptions/listviewdemo.png)