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Messaging: How does messaging work?

Allowed Communications

ShowingTime will only allow certain communication avenues through the ShowingTime messaging service. Below is an outline of what communications are and what communications aren't allowed.

Single Direction Communication

i.e. When an appointment has been confirmed, or when feedback has been received.

ShowingTime System → Listing Agent
ShowingTime System → Buyer's Agent
ShowingTime System → Listing Contacts

Direct Communication

via free text.

Listing Agent ↔ Buyer's Agent
Listing Agent ↔ Listing Contacts

Messaging via the ShowingTime App

Communication is handled via the message center on mobile. You can reach out to an agent directly by searching for them, or you can tie the conversation to a specific listing in some markets. All messages that you are apart of can easily be found here. To start a conversation or to reply to a sent message you will need to follow the steps below.

Step 1

From the home screen under the Showings section tap on On My Listings or I Have Requested.

Step 2

Tap on the appointment.

Step 3

a. You can either tap on the buyer or listing contacts.

b. Or you may choose the Agent.

Step 4

You will see the messaging screen.

Step 5

You can now message the contact.

Messaging on Desktop

Viewing the appointment details will show the related conversation, but you can also find these messages in the message center.

Step 1
Start by selecting My Appointments from the main menu.
Step 2
Then select either On My Listings or I Have Requested from the sub-menu.
Step 3
Open the appointment details window by selecting either View/Modify or View.

Step 4
Click on the Send Message button next to the Buyer's Agent or any of the Listing Contacts.
Step 5
You can now message the contact.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 7am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.

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