Enable Users

Overview

As an administrator, you may often find that you will need to enable, disable, add, or edit a user. ShowingTime makes it easy to execute these tasks in addition to controlling access levels.


Enabling/Disabling An Agent




Step 1


Click on the Our Agents and Staff tab

Step 2


Click on View/Change a User in the drop down

Step 3


To Enable: Locate the agent that you need to enable for login. Make sure the agent has a valid email address to send the login information to.* Click the Enable Login checkbox to email the agent their username and password
To Disable: Locate the agent that you need to disable for login and make sure the 'Enable Login' checkbox is unchecked

*Note: Agent email is downloaded from the MLS, but can be updated within ShowingTime. If the agent is using another email address, make sure it is updated in their profile before sending the login information.

Enabling/Disabling All Users




Step 1


Click on the Our Agents and Staff tab

Step 2


Click on View/Change a User in the drop down

Step 3


To Enable: Click the Enable All Logons button
To Disable: Click the Disable All Logons button


Promoting an Agent to a Staff/Manager Role


First, it is important to understand the role types in our system:
  1. Agent - has access to their listings and their own agent-level reports
  2. Staff - Can view/edit all office listings, access office-level reports, and has the ability to add or edit a user
  3. Manager - Can view/edit all office listings, access office-level reports, has the ability to add or edit a user, and can adjust administrative settings


Once you have selected the agent whose role you would like to adjust, navigate under their 'Login Information' section of their Profile. Click on the agent's Role to select either 'Staff' or 'Manager'.


Adding a Staff/Manager



Step 1


Click on the Our Agents and Staff tab

Step 2


Click on Add a User in the drop down

Step 3


Enter profile information, click Yes for 'Enabled for Login?', then select the Staff or Manager role

Step 4


Click Save Changes 

Note: Staff and Manager users can create other staff and manager users. Agents cannot be manually created as those users are downloaded automatically from the MLS.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

We’re ready to help via call, email or




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