Agent and Staff Management

Overview

As an administrator, you may often find that you will need to add office staff or edit user profiles. ShowingTime makes it easy to execute these tasks in addition to controlling access levels. 

Agents cannot be manually added to ShowingTime. We work with the Multiple Listing Service to keep the agents in an office up-to-date. Once they are added or removed in the MLS, they will automatically update in ShowingTime. You will not need to submit any paperwork to ShowingTime. 

Each MLS may have different procedures for adding or removing agents. Generally, updates occur and will be visible in your ShowingTime account within minutes.

If you feel there is an error or don't see the correct agents on your roster, please contact support@showingtime.com with any questions.

Enabling/Disabling An Agent




Step 1


Click on the Our Agents and Staff tab

Step 2


Click on View/Change a User in the drop-down

Step 3


To Enable: Locate the agent that you need to enable for login. Make sure the agent has a valid email address entered.*Click the Enable Login checkbox to email the agent their username and password 

To Disable: Locate the agent that you need to disable for login and make sure the 'Enable Login' checkbox is unchecked

*Note: Agent email information is downloaded from the MLS, but can be updated within ShowingTime. If the agent is using another email address, make sure it is updated in their profile before sending the login information.

Enabling/Disabling All Users




Step 1


Click on the Our Agents and Staff tab

Step 2


Click on View/Change a User in the drop-down

Step 3


To Enable: Click the Enable All Logons button
To Disable: Click the Disable All Logons button


Promoting an Agent to a Staff/Manager Role


First, it is important to understand the role types in our system:
  1. Agent - has access to their listings and their own agent-level reports
  2. Staff - Can view/edit all office listings, access office-level reports, and has the ability to add or edit a user
  3. Manager - Can view/edit all office listings, access office-level reports, has the ability to add or edit a user, and can adjust administrative settings


Once you have selected the agent whose role you would like to adjust, navigate under their 'Login Information' section of their Profile. Click on the agent's Role to select either 'Staff' or 'Manager'.


Adding a Staff/Manager




Step 1


Click on the Our Agents and Staff tab

Step 2


Click on Add a User in the drop-down

Step 3


Enter profile information, click Yes for 'Enabled for Login?', then select the Staff or Manager role

Step 4


Click Save Changes 

Note: Staff and Manager users can create other staff and manager users. Agents cannot be manually created as those users are downloaded automatically from the Multiple Listing Service.




Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.